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Freedom Mortgage
Columbia, MD, United States
Summary The Customer Suppt Spec, Ops is responsible for making outbound telephone calls and taking inbound customer phone calls. The Customer Support Specialist will assist customers who are in any stage of the loan process, primarily before Final Approval by Underwriting. The Customer Support Specialist will work in partnership with the assigned
Job Source: Freedom MortgageTwinn Intelligence Group
Herndon, VA, United States
Twinn is seeking a Customer Support Specialist to join their team in Herndon Va. Senior Level (TS/SCI w POLY required) Hours: M-F 7:00 am-3:00 pm REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE The Customer Support Specialist shall have the following required skills, certifications and demonstrated experience: • Demonstrated experience wit
Job Source: Twinn Intelligence GroupPsomagen, Inc.
Rockville, MD, United States
Customer Support Specialist GW DOC # G2023-04030 Job Summary: We are seeking an experienced and knowledgeable Customer Support Specialist to join our team at Psomagen, Inc. As a leading company providing services for research and clinical projects in the multi-omics field over 18 years, we require a candidate with experience in the Next Generatio
Job Source: Psomagen, Inc.Kaplan, Inc.
Washington, DC, United States
Job Title Customer Support Specialist Job Description For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a gr
Job Source: Kaplan, Inc.Americorps
Reston, VA, United States
** IT Specialist (Customer Support)** **Department of the Interior** ** Caribbean-Florida Water Science Center** **Location** Few vacancies in the following location: + **Duties** **As a IT Specialist (Customer Support) within the Caribbean- Florida Water Science Center, some of your specific duties will include:** * Provides routine advice and g
Job Source: AmericorpsCuraleaf
Columbia, MD, United States
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company and its brands, including Cur
Job Source: CuraleafFranConnect
Herndon, VA, United States
Apply Description FranConnect is the leading franchise and multi-unit management software provider. For 20 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive growth, improve pr
Job Source: FranConnectGeneral Accountability Office
Washington, DC, United States
** IT Specialist (Customer Support)** **Legislative Branch** ** Information Systems and Technology Services (ISTS)** **Summary** This position is located in the Government Accountability Office. As a IT Specialist (Customer Support) you will be responsible for define, develop, and deliver IT hardware, software solutions, and assist in the developme
Job Source: General Accountability OfficeSilver Spring, MD, United States
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
The Customer Support Specialist will be responsible for working with customers across various industries including aerospace, defense, commercial, automotive, industrial, and medical devices to help provide top-tier service on their orders and inquiries.
Responsibilities:
Serves the customers and partners through effective communication, troubleshooting, proactive learning, deepening relationships, and advocacy over the phone, chats, and emails while researching and resolving issues and inquiries quickly and accurately
Maintain the support queue, monitoring ticket levels, cleaning up tickets, and getting the appropriate information from customers to appropriately respond to the customer's inquiry Communicate and resolve inquiries via phone, chat, and email, escalating issues to the Leadership team when appropriate
Provide timely updates to customers, and as appropriate, all internal teams on the status of pending support tickets
Organize and communicate customer feedback to the appropriate internal team customers
Maintain high service level standards by meeting or exceeding all service level metrics including but not limited to contact center metrics, NPS scores, quality assurance scores, and adherence to schedule
Serve the needs of the customers and partners by creating alternate solutions that mitigate risk while still meeting their needs
Ensure an exceptional customer and partner experience by proactively bringing forward customer friction points, continuous improvement ideas, and employee experience suggestions.
Contribute to the development of Xometry's culture and strategic vision; the achievement of organizational goals; and support and emulate the Core Values
Consistently focus on personal development by ensuring you are current on all assigned training, continuous improvement methodologies and actively working through a personal development plan that identifies skill gaps
Qualifications: Embody situational adaptability within a high-paced, ever-changing environment through the ability to pick up on situational cues and seamlessly adapt personal, interpersonal, and leadership behavior
Familiarity with any ticketing system is a plus
Ability to multitask and work in a fast-paced environment
Strong listening and organizational skills
Excellent customer service skills (verbal and written)
Proven record of satisfying customer needs while maintaining high customer satisfaction
Undergraduate degree or equivalent experience
Capable of learning general guidelines for manufacturing in different processes
#LI-Hybrid
Here at Xometry we believe in diversity, equity, inclusion and belonging. We are committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Email Alert for Customer Support Specialist jobs in Silver Spring, MD, United States
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