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Xometry
Silver Spring, MD, United States
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufa
Job Source: XometryFreedom Mortgage
Columbia, MD, United States
Summary The Customer Suppt Spec, Ops is responsible for making outbound telephone calls and taking inbound customer phone calls. The Customer Support Specialist will assist customers who are in any stage of the loan process, primarily before Final Approval by Underwriting. The Customer Support Specialist will work in partnership with the assigned
Job Source: Freedom MortgageTwinn Intelligence Group
Herndon, VA, United States
Twinn is seeking a Customer Support Specialist to join their team in Herndon Va. Senior Level (TS/SCI w POLY required) Hours: M-F 7:00 am-3:00 pm REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE The Customer Support Specialist shall have the following required skills, certifications and demonstrated experience: • Demonstrated experience wit
Job Source: Twinn Intelligence GroupTwinn Intelligence Group
Herndon, VA, United States
Twinn is seeking a Customer Support Specialist to join their team in Herndon Va. Senior Level (TS/SCI w POLY required) Hours: M-F 7:00 am-3:00 pm REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE The Customer Support Specialist shall have the following required skills, certifications and demonstrated experience: • Demonstrated experience with,
Job Source: Twinn Intelligence GroupPsomagen, Inc.
Rockville, MD, United States
Customer Support Specialist GW DOC # G2023-04030 Job Summary: We are seeking an experienced and knowledgeable Customer Support Specialist to join our team at Psomagen, Inc. As a leading company providing services for research and clinical projects in the multi-omics field over 18 years, we require a candidate with experience in the Next Generatio
Job Source: Psomagen, Inc.EWS Group
Washington, DC, United States
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Job Source: EWS GroupColumbia Technology Partners
Annapolis Junction, MD, United States
Description: Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Responsible fo
Job Source: Columbia Technology PartnersMyStudio Inc
Fairfax, VA, United States
MyStudio is a sales enablement and churn reduction system for event and membership-based businesses. We currently partner with over 2,000 fitness and children's education studios across the world. Learn more about us here: www.mystudio.io MyStudio has garnered a loyal fan base in a relatively short period. Additionally, we have developed a reputat
Job Source: MyStudio IncRockville, MD, United States
Customer Support Specialist
GW DOC # G2023-04030
Job Summary:
We are seeking an experienced and knowledgeable Customer Support Specialist to join our team at Psomagen, Inc. As a leading company providing services for research and clinical projects in the multi-omics field over 18 years, we require a candidate with experience in the Next Generation Sequencing Service field and a strong track record in customer support. The ideal candidate will be responsible for providing technical support, resolving inquiries and issues, and maintaining positive relationships with client.
Responsibilities:
Provide exceptional customer support by promptly addressing customer inquiries and resolving issues
Develop and implement customer support strategies and processes to enhance customer experience and satisfaction
Handle escalated customer inquiries or complaints, ensuring timely and effective resolution
Collaborate with cross-functional teams to ensure a seamless and positive customer journey from order entry to post-sales support
Monitor customer feedback and analyze data to identify areas for improvement
Maintain up-to-date knowledge of multi-omics services to effectively assist customers
Participate in training programs to enhance knowledge and skills for delivering excellent customer service
Track and report customer support metrics to management
Qualifications: Bachelor's degree in biology, biochemistry, or related field (or equivalent experience)
Minimum 3 years of experience in customer support, preferably in a technical or service-oriented industry
Working experience or knowledge of next-generation sequencing technologies and services
Excellent written and verbal communication skills in English
Strong problem-solving skills and ability to handle difficult situations with customers
Ability to work collaboratively with cross-functional teams
Experience in developing and implementing customer support strategies and processes
Proficiency in using customer support software and tools (e.g., CRM software, Microsoft Excel, Google Docs, Order Management Systems)
Benefits Medical, dental, and vision insurance (Monthly insurance premium is covered 100% by the employer)
401K with immediate participation and company match after 1 year
Cashable/Non-cashable time-off vacation
Long-term employment cashable vacation
2-hour off for an annual check-up
Money Gifts for congratulatory/condolences
Wellness programs
Lunch allowance and drinkware reimbursement
Company Overview
Psomagen, Inc., founded in 2004 in Rockville, MD, is at the forefront of genetic and genomic testing. The company offers cutting-edge genomic services through next-generation and Sanger sequencing with data analysis services for applications in basic research and clinic diagnostics. The service laboratory has been certified under the Clinical Laboratory Improvement Amendments (CLIA) and accredited by the College of American Pathologists (CAP), which demonstrates the highest level of quality and safety in the market.
Listed on the KOSDAQ in July 2020, the company is rapidly expanding its business from B2B to B2C and from Research to Clinical markets. The company has broadened the capabilities in the healthcare space such as at-home kits for analysis of genetic traits and microbiome profiles. With CLIA-certified and CAP-accredited laboratories, the company is looking to further expand service offerings in the clinical laboratory diagnostics market such as a laboratory-developed test (LDT) for COVID-19.
Email Alert for Customer Support Specialist jobs in Rockville, MD, United States
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