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Xometry
Silver Spring, MD, United States
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufa
Job Source: XometryFreedom Mortgage
Columbia, MD, United States
Summary The Customer Suppt Spec, Ops is responsible for making outbound telephone calls and taking inbound customer phone calls. The Customer Support Specialist will assist customers who are in any stage of the loan process, primarily before Final Approval by Underwriting. The Customer Support Specialist will work in partnership with the assigned
Job Source: Freedom MortgageTwinn Intelligence Group
Herndon, VA, United States
Twinn is seeking a Customer Support Specialist to join their team in Herndon Va. Senior Level (TS/SCI w POLY required) Hours: M-F 7:00 am-3:00 pm REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE The Customer Support Specialist shall have the following required skills, certifications and demonstrated experience: • Demonstrated experience wit
Job Source: Twinn Intelligence GroupPsomagen, Inc.
Rockville, MD, United States
Customer Support Specialist GW DOC # G2023-04030 Job Summary: We are seeking an experienced and knowledgeable Customer Support Specialist to join our team at Psomagen, Inc. As a leading company providing services for research and clinical projects in the multi-omics field over 18 years, we require a candidate with experience in the Next Generatio
Job Source: Psomagen, Inc.Americorps
Reston, VA, United States
** IT Specialist (Customer Support)** **Department of the Interior** ** Caribbean-Florida Water Science Center** **Location** Few vacancies in the following location: + **Duties** **As a IT Specialist (Customer Support) within the Caribbean- Florida Water Science Center, some of your specific duties will include:** * Provides routine advice and g
Job Source: AmericorpsCuraleaf
Columbia, MD, United States
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company and its brands, including Cur
Job Source: CuraleafFranConnect
Herndon, VA, United States
Apply Description FranConnect is the leading franchise and multi-unit management software provider. For 20 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive growth, improve pr
Job Source: FranConnectGeneral Accountability Office
Washington, DC, United States
** IT Specialist (Customer Support)** **Legislative Branch** ** Information Systems and Technology Services (ISTS)** **Summary** This position is located in the Government Accountability Office. As a IT Specialist (Customer Support) you will be responsible for define, develop, and deliver IT hardware, software solutions, and assist in the developme
Job Source: General Accountability OfficeWashington, DC, United States
Job Title
Customer Support Specialist
Job Description
For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.
The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.
Customer Support Specialists are the frontline voice to our students and clients. They provide a variety of service and support, including answering inbound calls, email and chat based communications, placing orders, and explaining and promoting our courses, products and services. Customer Support Specialists build relationships with our students and clients by providing the highest level of service. They are trained on core product lines, systems, and websites with flexibility to adapt to changes in products and services offered and expand their workload to support additional product lines.
Key Job Responsibilities
* Serve as a resource for student and clients regarding core product lines, services, and compliance regulations.
* Understand product attributes and how they support student learning.
* Advise potential students of available learning options, provide guidance with purchasing decisions and up-sell products or services using a conversational approach.
* Demonstrate skill with core product customer information systems, and websites, and accurately enter and edit customer information and product orders in applicable order entry system.
* Promptly answer inbound telephone calls, emails and chats and respond to customer inquiries and service requests in a professional and courteous manner.
* Exhibit strong listening skills and ability to stay focused on the student experience.
* Provide service excellence through accurate order placement, timely follow up of service requests, and maintaining a positive attitude and friendly demeanor.
* Troubleshoot and resolve student concerns or complaints promptly to ensure satisfaction. Document and escalate issues and complaints as outlined in escalation policy.
* Send thank you cards to build relationships.
* Gather leads and document student feedback.
Minimum Qualifications:
* High School Diploma or GED
* 1+ year of Service experience, preferably customer support in a call center environment or customer relations role.
* Internal IT and business systems.
* MS Office and Gmail.
* Excellent communication skills, written and verbal, to transmit information accurately and understandably.
* Strong focus on service excellence initiatives and positive student outcomes.
* Team player with adaptability to changes in workload, systems and processes.
* Ability to learn core product lines.
* The ability to multi-task, prioritize and remain detail-oriented.
* Self-motivated, positive and friendly demeanor; ability to remain calm and professional in all situations.
You must also satisfactorily pass the required training for your position in order to maintain continued employment.
We offer a competitive benefits package including:
Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Competitive health benefits and new hire eligibility starts day-1 of employment
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
And so much more!
#LI-NMB
#LI-Remote
This position is a Salary Grade A
Location
St. Petersburg, FL, USA
Additional Locations
Employee Type
Employee
Job Functional Area
Contact/Call Center Ops
Business Unit
00079 Kaplan Professional
Kaplan is an Equal Opportunity Employer. All positions with Kaplan are paid at least $15 per hour or$31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible. Information regarding benefits can be found here.
Diversity & Inclusion Statement:
Diversity inspires innovation and growth in the Kaplan community. Kaplan strives to be a model employer for inclusiveness. Not only does Kaplan value its employees for their professionalism and skills, but also for the unique viewpoints they bring to the Organization. Kaplan's employees bring diverse perspectives, ideas, and backgrounds that give Kaplan a competitive edge in anticipating and exceeding our students' needs in today's global market. Learn more about our culture.
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Email Alert for Customer Support Specialist jobs in Washington, DC, United States
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