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Acro
Quincy, MA, United States
IT Help Desk Location: Quincy, MA 02171( Onsite ) Job Description: Provide modern smartphone and tablet technology for health and human services workers across the state. Place orders for mobile devices, accessories, and services as needed the Executive Office of Health and Human Services and child agencies. Enforce mobile device policies and proce
Job Source: AcroBoston University
Boston
We are seeking self-motivated, critical-thinking, hardworking technology professionals to join the ranks of our highly dynamic, diverse team! Individuals will have the opportunity to serve the Boston University community as its primary point of contact, providing first and second level technology support for 200+ IS&T provided IT services, while pr
Job Source: Boston UniversityCannon Search Partners
Boston, MA, United States
Permanent opportunity for a Help Desk Specialist-Level 1 to support for end users at all levels. You will be responsible to provide technical assistance, troubleshoot issues, and contribute to enhancing help desk efficiency. This role is hybrid (4 days in the office in Boston) Key Responsibilities: Provide phone, email and remote support for c
Job Source: Cannon Search PartnersTremont Credit Union
Milton, MA, United States
Job Summary Support the effective operation of the Credit Union's IT systems and devices, providing daily Tier 1 support: diagnose, identify, and resolves problems; consult with outsourced technology providers and escalate high level technical issues. Assist with technology and operational projects. Provide end user training as requested. Backup t
Job Source: Tremont Credit UnionMindlance
Dedham, MA, United States
Company is looking for an individual to support the IT Department on a contract basis. Support services shall consist of desktop/workstation installation and maintenance, server and application support, as well as help desk support. Contract pricing to reflect Massachusetts State Contract ITS77 Full Service Cat 1. Applicant should have 1-3 years wo
Job Source: MindlanceAmpcus
Boston, MA, United States
The Help Desk Specialist will provide front-line technical support of desktop, laptop and mobile devices for Client Vance internal/external users. This position is also responsible for managing the Help Desk ticket system, which includes tracking and coordinating the resolution of user requests and issues, routine reporting and charting of Help D
Job Source: Ampcus1872 Consulting
Boston, MA, United States
Help Desk Specialist Boston, MA - Onsite 3 days per week Role Summary: This position is a high profile, first line of contact for all employees at the Firm concerning technical issues. The clients have time constraints and deadlines to meet and could be calling from the office, at home or from a client location. This position will provide support
Job Source: 1872 ConsultingFanning Personnel
Boston, MA, United States
•Provide technical support for all end users and for all IT-related functions. •Troubleshoot hardware-related issues and maintain hardware inventory. •Provide iOS device support, including device setup, updates, and troubleshooting. •Provide PC support, including device setup, configuration, updates, and troubleshooting. •Provide end-user training
Job Source: Fanning PersonnelMilton, MA, United States
Job Summary
Support the effective operation of the Credit Union's IT systems and devices, providing daily Tier 1 support: diagnose, identify, and resolves problems; consult with outsourced technology providers and escalate high level technical issues. Assist with technology and operational projects. Provide end user training as requested. Backup the monitoring of the Credit Union's security systems and alerts. Help provide information for regulatory examinations, audits, vendor due diligence and risk management processes. All responsibilities are to be performed in compliance with TCU standard operating procedures, TCU policies, applicable state and Federal regulations and applicable state and federal law, as well as according to TCU's Core Values and Performance Standards.
Essential Responsibilities
Implement industry best practices and policies based on expert knowledge and organizational needs.
Identify, research, and seek resolve a variety of complex end user technical problems; provide user training as needed or requested.
Deliver high-quality customer service by addressing inquiries, concerns, and complaints in a professional and courteous manner.
Develop documentation/instructions for standard operating procedures.
Collaborate with users and IT staff to determine and develop specific information systems requirements and processes.
Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, patches, and repairs.
Perform installation, setup, configuration, and troubleshooting for PCs, mobile devices, and various peripherals.
Assist in the implementation of systems which may include applications, databases, networks, and related systems.
Assist in developing long-term strategies and capacity planning to meet future needs.
Implement and support Microsoft related technologies: Windows Server & Desktop, SQL, Office 365, Intune, Duo, etc.
Interact with vendors to support customer's specific line of practice management applications, copiers/printers, internet service providers, etc.
Remote access solution implementation and support: VPN, Remote Desktop, and other remote access packages.
Review remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
Backup the monitoring of the Credit Union's security systems and alerts.
Help provide information for regulatory examinations, audits, vendor due diligence and risk management processes.
Learn continuously by attending industry seminars, webinars and other training programs. Ensure licenses are properly maintained.
Timely completion of own performance evaluation.
Other duties related to TCU's operations or mission as assigned.
Required Experience & Skills
At least 2 years' experience as an IT Help Desk Specialist or a similar role.
Strong knowledge of computer hardware, operating systems, and software applications.
Proficient in troubleshooting hardware and software issues on desktops, laptops, printers, and peripherals.
Basic understanding of networking principles and protocols.
Familiarity with remote support tools and techniques.
Excellent communication and interpersonal skills, with the ability to provide technical assistance in a clear and concise manner.
Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.
Ability to work timely and independently and prioritize multiple and possibly conflicting tasks.
Customer service-oriented mindset with a focus on providing a positive user experience.
Detail-orientation with strong documentation and record-keeping abilities.
Ability to manage and resolve conflicts or difficult situations with end-users.
Knowledge of mobile devices, such as smartphones and tablets preferred.
Ability to adapt to changing technologies and learn new software applications quickly.
Ability to work flexible and weekend hours as needed.
Previous experience in a financial institution preferred.
Required Education, Training, Certifications or Licensing High School diploma, GED, or foreign country equivalent.
Post-secondary coursework in Computer Information Systems, management information systems, information technology or a related field preferred.
Appropriate technical certifications (A+, MCSA, Etc.) preferred.
Email Alert for IT Help Desk Specialist jobs in Milton, MA, United States
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