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Cyber Crime
Needham, MA, United States
First Help Financial (FHF) is a fast growing and culturally diverse company in the U.S. FHF provides auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. FHF’s portfolio which has consis
Job Source: Cyber CrimeFuss & O'Neill
Boston, MA, United States
Description Creativity. Innovation. A desire to effect positive change. That's what it takes to work at Fuss & O'Neill - because that's what we do for the communities in which we work: we create, innovate, and design long-lasting improvements that improve quality of life. Quality of life is also important on the job, so we've prioritized work-life
Job Source: Fuss & O'NeillWellesley College
Wellesley, MA, United States
At Wellesley, our mission is to deliver an outstanding liberal arts education to women who will make a difference in the world. Our collaborative community, comprising faculty, students, staff, and alumnae, is guided by our shared values. We champion intellectual discovery and excellence, uphold gender equality as foundational to progress, affirm d
Job Source: Wellesley CollegeThe Bank of Canton
Canton, MA, United States
Responsible for installation and support of computer hardware and software at multiple sites throughout the Bank. Support the Windows and Fiserv environment. Qualified candidates will have at least two years experience in Microsoft operating environments or equivalent computer certification/degree program. ESSENTIAL ELEMENTS * Perform end user desk
Job Source: The Bank of CantonJackson Lewis P.C.
Boston, MA, United States
Focused on labor and employment law since 1958, Jackson Lewis P.C.'s 950+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are enga
Job Source: Jackson Lewis P.C.Mindlance
Dedham, MA, United States
Company is looking for an individual to support the IT Department on a contract basis. Support services shall consist of desktop/workstation installation and maintenance, server and application support, as well as help desk support. Contract pricing to reflect Massachusetts State Contract ITS77 Full Service Cat 1. Applicant should have 1-3 years wo
Job Source: MindlanceJackson Lewis P.C.
Boston, MA, United States
Focused on labor and employment law since 1958, Jackson Lewis P.C.'s 950+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are enga
Job Source: Jackson Lewis P.C.TeamLogic, Inc.
Woburn, MA, United States
Role: Help Desk Technician TeamLogic IT of Northeastern Massachusetts About Us: We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service. Whether
Job Source: TeamLogic, Inc.Quincy, MA, United States
IT Help Desk
Location: Quincy, MA 02171( Onsite )
Job Description:
Provide modern smartphone and tablet technology for health and human services workers across the state.
Place orders for mobile devices, accessories, and services as needed the Executive Office of Health and Human Services and child agencies.
Enforce mobile device policies and procedures for device procurement.
Place and mobile device orders with cellular vendors.
Manage service vendor(s) to ensure quality and provide feedback on ways the vendor(s) can improve services.
Provide support for new and ongoing Mobility related projects.
Provide support for mobile device migration efforts.
Respond to requests from internal and authorized external business units in a timely manner for Tier II support: telephone and e-mail problem diagnosis and resolution for mobile device/procurement issues.
Cooperate with consultants for installations, deployments, and troubleshooting of new releases as needed.
Create and Maintain technical and instructional documentation to be consumed at all levels of the enterprise.
Participate in team meetings and provide routine status updates.
Evaluate current and next-generation mobile hardware, software, and services; recommend purchases.
Inventory and track end of life, damaged and offboarded mobile devices.
Collaborate with agency mobile representatives on the return of mobile devices.
Reset devices to a factory state (working with manufactures if necessary), ensuring that all Commonwealth data has been deleted.
Work with vendors to responsibly recycle collected devices.
REQUIRED SKILLS (Special Skill Set, Abilities, Knowledge):
At least 1 year of hands-on experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Business Analysis, or other IT related fields. Experience working in state government is preferred but not necessary.
Basic knowledge of Mobile Device Management (MDM), Enterprise Mobility Management (EMM), tools such as Workspace One (AirWatch), Verizon MDM, Apple Business Manager, and Microsoft Intune is a plus.
Knowledgeable with both iOS and Android devices.
Working knowledge of cellular carrier ordering portals.
Working knowledge of mobile device service, plans and features
Strong customer and team orientation with a focus on collaboration, an ability to work independently, and a high level of professionalism and quality.
Willingness to grow and learn with a new IT team in a cutting-edge technology discipline
Strong organizational and customer service skills with attention to detail.
Excellent written and verbal communication skills; interpersonal and collaborative skills; with the ability to effectively relate and communicate at all levels, including explaining technical matters in business terms.
Ability to plan and prioritize workload to meet implementation schedules and minimize schedule conflicts.
QUALIFICATIONS (Education, Years' Experience, Certificates):
Equivalent combination of education and work experience desirable.
Mobility Platform Certifications (Workspace One (AirWatch), Intune, MobileIron, etc.) optional but preferred
Email Alert for Information Technology Help Desk jobs in Quincy, MA, United States
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