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Tremont Credit Union
Milton, MA, United States
Job Summary Support the effective operation of the Credit Union's IT systems and devices, providing daily Tier 1 support: diagnose, identify, and resolves problems; consult with outsourced technology providers and escalate high level technical issues. Assist with technology and operational projects. Provide end user training as requested. Backup t
Job Source: Tremont Credit UnionCannon Search Partners
Boston, MA, United States
Permanent opportunity for a Help Desk Specialist-Level 1 to support for end users at all levels. You will be responsible to provide technical assistance, troubleshoot issues, and contribute to enhancing help desk efficiency. This role is hybrid (4 days in the office in Boston) Key Responsibilities: Provide phone, email and remote support for c
Job Source: Cannon Search PartnersMindlance
Dedham, MA, United States
Company is looking for an individual to support the IT Department on a contract basis. Support services shall consist of desktop/workstation installation and maintenance, server and application support, as well as help desk support. Contract pricing to reflect Massachusetts State Contract ITS77 Full Service Cat 1. Applicant should have 1-3 years wo
Job Source: Mindlance1872 Consulting
Boston, MA, United States
Help Desk Specialist Boston, MA - Onsite 3 days per week Role Summary: This position is a high profile, first line of contact for all employees at the Firm concerning technical issues. The clients have time constraints and deadlines to meet and could be calling from the office, at home or from a client location. This position will provide support
Job Source: 1872 ConsultingAcro
Boston, MA, United States
Job Title: Laptop Support Technician/ Help Desk Specialist Senior Contract Duration: 06Months Worksite Address: one for Boston, North and South Shore, and one for Central and Western MASS. JOB DUTIES (Detailed Statement of Duties and Responsibilities): Receive, unbox, and organize a high volume of laptops/surface pros/peripherals shipped to DCF off
Job Source: AcroTremont Credit Union
Milton, MA, United States
Job Summary Support the effective operation of the Credit Union's IT systems and devices, providing daily Tier 1 support: diagnose, identify, and resolves problems; consult with outsourced technology providers and escalate high level technical issues. Assist with technology and operational projects. Provide end user training as requested. Backup t
Job Source: Tremont Credit UnionAxcelis Technologies
Beverly, MA, United States
The Axcelis Technologies Solution Center is looking for an adaptable, life-long learner, with both technical and people skills, to join our existing team. This is an exceptional opportunity to do innovative work in the fast-growing field of the Semiconductor Industry. Come work for a company that has been named one of America's Best Mid to Small Co
Job Source: Axcelis TechnologiesMindlance
Boston, MA, United States
POSITION OVERVIEW: eLicensing HELP DESK SPECIALIST - DPH/BHPL The health profession eLicensing Help Desk Specialist will be responsible for assisting external customers (licensees) of the BHPL eLicensing application. Guide customers through proper use of the vendor-managed licensing application(s) Triage, troubleshoot, resolve, and escalate issues
Job Source: MindlanceBoston, MA, United States
The Help Desk Specialist will provide front-line technical support of desktop, laptop and mobile devices for Client Vance internal/external users. This position is also responsible for managing the Help Desk ticket system, which includes tracking and coordinating the resolution of user requests and issues, routine reporting and charting of Help Desk statistics. It is crucial that this person has excellent problem solving, communication and interpersonal skills since they will be the main touch point and first point of contact for all clients.
PRIMARY RESPONSIBILITIES
1. Manage Help Desk requests.
2. Provide frontline computer trouble shooting / problem resolution.
3. Process System Access requests.
4. Coordinate hardware repair.
5. Install and configure desktop computers and printers.
6. Perform administrative duties (ordering supplies, receiving of equipment, and performing inventories)
7. An ability to prioritize and organize work effectively.
8. An ability to work under pressure and tight deadlines.
9. Excellent investigative and problem solving abilities.
10. Assist in process and documentation improvements.
11. Perform other duties as assigned.
JOB REQUIREMENTS
1. Associate's degree or 2 years of college in IT related field.
2. 1 year of technical experience supporting hardware and software in multi-user networked environment.
3. Must be personable, have a customer-friendly attitude and have the ability to work in a team environment.
4. Strong knowledge of Microsoft Office client applications
5. Strong communication skills are required.
6. Must be self-motivated and able to work without supervision
Email Alert for Help Desk Specialist jobs in Boston, MA, United States
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