Globe Call Center Outbound Specialist

McKinney, TX, United States

About the Company

About the Job

It is the responsibility of the GCCS Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this department. The agent is to provide excellent customer service and assist policyholders as needed. The successful candidate will need to be a performance driven person skilled at interacting with the public by phone.

Primary Duties & Responsibilities:

Make outbound calls to newly issued business to welcome them to the Globe Life Family and to ensure their policy(s) are accurate and assist with any additional information pertaining to their new policy.

Maneuver within our CRM while speaking with recently approved customers to collect the first premium to activate their Life Insurance policy.

Make outbound calls to internet generated leads to warm up potential customers for our Sales Team.

Be able to explain policy benefits.

Complete necessary paperwork when needed.

Assist with correspondence and error corrections for policy service.

As Needed:

Execute special projects that encompass making numerous outbound calls for special projects/campaigns for our sister companies including AIL & LNL and recording activities requested by/from customers.

Physical Requirements:

Heavy outbound/inbound telecommunication and moderate writing. Heavy phone and PC usage. Sitting still for extended periods of time.

Schedule Requirements:

Schedule A: 10:00am – 6:30pm Monday – Friday

Schedule B: 12:00pm – 8:30pm Tuesday – Friday & 8:00am – 4:00pm Saturday

*Eligible for shift-bid at 6 months of employment

Required Skills

Customer service background and good phone skills.

Excellent communication, both written and oral, and organization skills

Must be able to maintain confidentiality.

Must be comfortable collecting payments via Credit Card and Bank Draft payment options from our customers.

Excellent alpha and number recognition skills

Demonstrated mathematical abilities (Have a math aptitude)

Ability to work under pressure and handle high stress situations calmly and with tact and professionalism.

Strong decision making skills with the ability to analyze situations and make logical conclusions.

Regular and predictable attendance required

Be proficient with a computer

Able to multifunction from many different sources

Be customer “friendly”

Be organized and a good time manager

Able to make accurate choices

Required Experience

High School diploma or equivalent.

1+ years of customer service or 1+ years of a professional environment in a customer service related atmosphere

Some college preferred

Licensed in Life, Accident and Health Insurance is preferred, not required.

1+ years of office experience preferred. Telecommunications experience a plus.

Life and Health insurance background and knowledge of insurance operations desired

**We are following the social distancing guidelines for COVID-19!

All interviews and training have transitioned to a virtual platform. There are continuing opportunities for team members to work remotely as we look to maintain safe and healthy work environments.

Qualifications:

Customer service background and good phone skills.

Excellent communication, both written and oral, and organization skills

Must be able to maintain confidentiality.

Must be comfortable collecting payments via Credit Card and Bank Draft payment options from our customers.

Excellent alpha and number recognition skills

Demonstrated mathematical abilities (Have a math aptitude)

Ability to work under pressure and handle high stress situations calmly and with tact and professionalism.

Strong decision making skills with the ability to analyze situations and make logical conclusions.

Regular and predictable attendance required

Be proficient with a computer

Able to multifunction from many different sources

Be customer “friendly”

Be organized and a good time manager

Able to make accurate choices

* Unload and load materials, read plans and specifications, tend machines, and assist carpenters, operating engineers, and other construction site workers.

* Clean and prepare construction sites as needed, including assisting in erecting/dismantling scaffolding, removing and properly disposing of debris and waste materials.

* Maintain a safe and clean job site by handling materials and storing them properly, picking up and removing all tools and equipment when not in use, and securing the job site on a daily basis.

* Load and unload construction supplies from trucks both manually and with the use of equipment.

* Work with blueprints or instructions from supervisors.

* Work with materials such as wood, plastic, fiberglass, or drywall.

* Work on top of stilts, ladders, and the top beams of buildings.

* Check work regularly to ensure it's up to code and specifications.

* Operate a variety of hand and power tools, including drills, demo saw, forklifts, skid loaders, chisels, sanders, hoists and other tools as directed by management.

* Shovel materials to and from construction areas, including asphalt, concrete, dirt and snow.

* Follow all safety procedures on the job site and report violations immediately to management.

* Report incidents immediately to safety director, foreman or HR in accordance with incident reporting procedures established by the company.

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