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Call Center Manager

Dallas, TX, United States

We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call center representatives to ensure excellent customer service and satisfaction.

Responsibilities: Manage and lead a team of call center representatives

Develop and implement strategies to improve customer service and satisfaction

Monitor and analyze call center performance metrics to identify areas for improvement

Ensure compliance with company policies and procedures

Provide coaching and training to call center representatives to improve performance

Resolve customer complaints and issues in a timely and effective manner

Collaborate with other departments to ensure seamless customer experience

Prepare and present reports on call center performance to senior management

Requirements: Proven experience as a Call Center Manager or similar role

Excellent communication and interpersonal skills

Strong leadership and management skills

Ability to analyze data and identify trends

Experience with call center software and technology

Bachelor's degree in Business Administration or related field

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