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thryvlgbt
Dallas, TX, United States
We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call center representatives to ensure excellent customer service and satisfaction. Responsibilities: Manage and lead a team of call center representatives Develop an
Job Source: thryvlgbtMass Markets
Dallas, TX, United States
POSITION OVERVIEW SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Looking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-le
Job Source: Mass MarketsMCI Careers
Dallas, TX, United States
POSITION OVERVIEW SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Looking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-le
Job Source: MCI CareersThe Sydney Call Centre
Dallas, TX, United States
POSITION OVERVIEW SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Looking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-le
Job Source: The Sydney Call CentreValorVIP
Dallas, TX, United States
POSITION OVERVIEW SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Looking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-le
Job Source: ValorVIPSarias Agency
Irving, TX, United States
Are you looking for something new that is recession proof and can be a long-term Career? Are you Licensed to sell Life insurance but do not have any leads or marketing campaigns? Did you leave insurance to try something else and now think you want to get back in? We are looking for new business partners to grow with our Company in our life insuranc
Job Source: Sarias AgencyPetData Inc
Dallas, TX, United States
Position: Call Center Representative - NO WEEKENDS OR NIGHTS Job Description: Full-time on-site call center position. Shift will be Monday-Friday, 10:15 AM - 7:00 PM. Duties: Answer inbound phone lines, assisting customers with courtesy and professionalism. Respond to inbound emails and process faxed documents. Update customer information in data
Job Source: PetData IncIASIS Healthcare
Richardson, TX, United States
Call Center AgentClick Here to Apply OnlineJob DescriptionLocation: Steward Medical Group - NorthPosted Date: 12/4/2023Summary:The SMG Primary Care Call Center Agent will work with a team to support patients with scheduling appointments, processing referrals, preparing prescription refills, and obtaining basic clinical information. This position wi
Job Source: IASIS HealthcareAddison
Job Description Job Description Opportunity:
LCR is looking for a Call Center Operations Manager . Your focus will be to manage a team of 4 Supervisors and 40-60 customer service representatives. The ideal candidate will be able to create and cultivate a culture that creates energy, and drive to achieve corporate goals.
Job Summary:
Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center supervisors in performing their duties. Conducts effective resource planning to maximize the productivity of resources (people, technology etc.). Collects and analyze call-center statistics
Responsibilities:
Provide leadership to front line Supervisors, ensuring operational and coaching practices are implemented and updated as needed to drive performance results and employee development.
Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.
Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Drive improvements in overall service levels, transactional efficiencies and cost management.
Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
Drives continuous improvement through trend reporting analysis and metrics management
Offers new ideas and suggestions for improvement.
Skills Requirements:
5 or more years of call center experience in collections/sales/customer service/technical support.
2 or more years of managing supervisors experience.
Education Requirements:
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
About Lehman Consulting & Recruiting
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Email Alert for Call Center Operations Manager - 1178924 jobs in Addison
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