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thryvlgbt
Dallas, TX, United States
We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call center representatives to ensure excellent customer service and satisfaction. Responsibilities: Manage and lead a team of call center representatives Develop an
Job Source: thryvlgbtMass Markets
Dallas, TX, United States
POSITION OVERVIEW SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Looking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-le
Job Source: Mass MarketsMCI Careers
Dallas, TX, United States
POSITION OVERVIEW SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Looking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-le
Job Source: MCI CareersThe Sydney Call Centre
Dallas, TX, United States
POSITION OVERVIEW SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Looking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-le
Job Source: The Sydney Call CentreValorVIP
Dallas, TX, United States
POSITION OVERVIEW SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Looking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-le
Job Source: ValorVIPSarias Agency
Irving, TX, United States
Are you looking for something new that is recession proof and can be a long-term Career? Are you Licensed to sell Life insurance but do not have any leads or marketing campaigns? Did you leave insurance to try something else and now think you want to get back in? We are looking for new business partners to grow with our Company in our life insuranc
Job Source: Sarias AgencyPetData Inc
Dallas, TX, United States
Position: Call Center Representative - NO WEEKENDS OR NIGHTS Job Description: Full-time on-site call center position. Shift will be Monday-Friday, 10:15 AM - 7:00 PM. Duties: Answer inbound phone lines, assisting customers with courtesy and professionalism. Respond to inbound emails and process faxed documents. Update customer information in data
Job Source: PetData IncIASIS Healthcare
Richardson, TX, United States
Call Center AgentClick Here to Apply OnlineJob DescriptionLocation: Steward Medical Group - NorthPosted Date: 12/4/2023Summary:The SMG Primary Care Call Center Agent will work with a team to support patients with scheduling appointments, processing referrals, preparing prescription refills, and obtaining basic clinical information. This position wi
Job Source: IASIS HealthcareIrving
Job Description Job Description Play Your Part In Our Team Succeeding!
The Department Manager, Account Care will be responsible for handling team members' inquiries, as well as escalations from various customers. As a leader on the team, the Account Care Team Lead will be responsible for ensuring customer communications are being assigned and completed within all communication avenues (Chat, SMS, Email, Alerts, etc.). The Account Care Team Lead must maintain exceptional customer service as a representative of Moxie culture.
Core Responsibilities
Setting strategic long and short-term departmental goals and evaluating outcomes with save rate, cancel rate, abandon rate, call volume, and other metrics as needed.
Identifying trends in customer cancellation by branch
Be the single owner of customer retention
Regular Meetings with Branch Managers to provide feedback
Innovate new ways to retain customers working with every department
throughout the company
Analyze customer cancel data to determine areas of opportunity for the
company and inform Chief Operations Officer on potential improvement opportunities
Monitoring Team productivity Metrics
Communicate with team members
Manage and maintain reports
Ensure daily trainings are taking place
Ensure that Quality Customer Experience is being provided
Ensuring high levels of productivity are being met
Monitor staffing needs and work with leadership as needed to ensure appropriate staffing
Motivating and inspiring staff and facilitating personal growth.
Qualifications
Bachelor's degree preferred
At least three years of customer service experience is preferred
Previous experience in a supervisory role preferred.
Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets
Become an expert at PestRoutes - our CRM
Excellent communication, interpersonal and team management skills
Driven and ambitious individual with a strong desire to succeed
About Us
Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.
We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.
We’re more than just a pest control company!
What We Live By
Do The Right Thing
We believe in striving to do the right thing because we genuinely care about our customers
Be Nice
We think kindness is contagious, and we believe small gestures can have a big impact.
Be The Solution
It’s an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it’s worth doing well.”
Keep Improving
Because we care about helping our customers, we take our job knowledge seriously.
Company Perks
At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:
2021 & 2022: Great Places To Work and Top Places to Work
Awards & Recognition
Hybrid Work Environment
Monthly Company Events
Company Service Projects
Comprehensive medical coverage that covers many common services at no cost or for a low copay
Additional options for dental and vision benefits, life and disability coverage and more
401K Plan
Roth IRA
Long- and Short-term Disability Coverage (Voluntary)
Paid Time Off
AAP / EEO Statement
Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Email Alert for Call Center Manager jobs in Irving
ⓘ There was an unexpected error processing your request.
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