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Evident Scientific
Watertown, MA, United States
Customer Support Representative Job ID #: 1656 Company: Evident Posting Date: Jun 4, 2024 Working Location: MASSACHUSETTS, WALTHAM; MASSACHUSETTS, WESTBOROUGH; Texas, Houston Are you looking for a company that cares about people’s lives and health, including yours? At EVIDENT, we help make people’s lives healthier, safer and more fulfilling,
Job Source: Evident ScientificMorph Management
Woburn, MA, United States
At Morph Management we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our entry-level Customer Support Representative continues to be the point of
Job Source: Morph ManagementGreater Lawrence Family Health Center
Methuen, MA, United States
Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, i
Job Source: Greater Lawrence Family Health CenterEvident Scientific
Waltham, MA, United States
Customer Support Representative Job ID #: 1656 Company: Evident Posting Date: Jun 4, 2024 Working Location: MASSACHUSETTS, WALTHAM; MASSACHUSETTS, WESTBOROUGH; Texas, Houston Are you looking for a company that cares about people’s lives and health, including yours? At EVIDENT, we help make people’s lives healthier, safer and more fulfilling, e
Job Source: Evident ScientificMP RPO
Andover, MA, United States
Who you are: The Customer Service Support Representative will be the face of NEO Lab, working with our various clients to input prescriptions for a variety of orthodontic appliances. As you gain tenure you are required to learn about basic oral structure, tooth anatomy, tooth numbering systems and a wide variety of basic orthodontic appliances, wi
Job Source: MP RPOHubSpot
Cambridge, MA, United States
**Developer Community Manager** **Customer Support** **Cambridge, MA, USA** The HubSpot Community Teams mission is to provide a vibrant community where all HubSpot users go to get help, share knowledge and connect with the people and businesses around the world who are growing better with HubSpot. In support of this mission, we are growing our Comm
Job Source: HubSpotAxis Communications
Chelmsford, MA, United States
Changes and questions Axis Communications AB may update this information without prior notice. The date when this policy was last updated is specified below. If you have any questions regarding our usage of cookies, please contact us via email: [email protected] . This document was last updated on 12 March 2021. Technical Support Represe
Job Source: Axis CommunicationsZOLL Medical
Chelmsford, MA, United States
Resuscitation, ZOLLMED.com At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respir
Job Source: ZOLL MedicalChelmsford, MA, United States
Location: Chelmsford, MA, United States of America
Resuscitation
At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
Job Summary
Responsible for being 100% available to answer and respond to a high volume of inbound phones calls through the ZOLL Customer Support 800 number. Processing orders by Phone, Fax and Email via the ORACLE database. Provide Customers with detailed, accurate information on status of purchase orders, sales orders, returns, credits, shipping information and navigation through ZOLL web store. Ensure Customers' needs are taken care of within the standards of performance set by management. Interact with various departments regularly to achieve the best results for the Customer.
Essential Functions
Promptly answer a high volume of phone calls for customers including placing orders, shipping/ tracking information, returns and credits.
Process a high volume of accessory orders via phone, fax, mail, and e-mail.
Provide accurate, professional and responsive customer support to customers and all other personnel within the organization at all levels.
Qualify and execute credit, invoice-only and return authorization requests.
Provide verbal, faxed and email order confirmations upon request by the customer.
Educate and assist Customers in the navigation process of ZOLL's web store.
Actively participate in TEAM meetings.
Work extended hours as needed during fiscal month and quarter end as defined by management.
Required/Preferred Education And Experience
High School Diploma or equivalent
1-2+ years solid customer service background, preferably in a Call Center environment
Knowledge, Skills And Abilities
Computer database knowledge
Professional telephone manner and customer focus.
Attention to detail, minimizing customer impacted errors.
Ability to comprehend complex product configurations, handle multifunction tasks and proven follow-up skills.
Ability to effectively communicate (oral and written).
This position requires the ability to learn, retain, and apply complete knowledge of ZOLL Corporate Policies and Procedures and company-wide operation procedures (i.e., Sales Order Flow Procedures, Shipping Procedures, warranty procedures).
Travel Requirements
This position does not include travel
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Talking - Occasionally
Hearing - Occasionally
Repetitive Motions - Frequently
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Email Alert for Customer Support Representative jobs in Chelmsford, MA, United States
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