Head of Global Sales and Customer Enablement

Portland, OR, United States

Head of Global Sales and Customer Enablement

Head of Global Sales and Customer Enablement

Senior Director, Sales Enablement

Req ID

FY25|S&M|#6479

Location(s)

Los Angeles, California, USA; Portland, Oregon, USA; San Francisco, California, USA; Seattle, Washington, USA;

Work arrangement(s)

Fully Remote (works exclusively from home)

Your opportunity

The Global Enablement team at New Relic provides enablement needs analysis, learning programs design, delivery and coaching, and field communications to drive successful sales and technical performance and reduce time to proficiency for all sales segments. As the leader of this team, you'll build and execute programs in collaboration with key business stakeholders and external providers and will interact with senior levels within the organization and New Relic's community in a fast paced, dynamic environment and team.

What you'll do

Design, develop, and deliver extraordinary learning programs that are experiential, drive behavior change and increase enablement and performance within our global Sales and Pre/Post Sales Technical (Customer Adoption) teams

Drive our new Technical Certification Program delivering role based certification paths for our Customer Adoption team, our Customers and our Partners

Develop learning curricula that aligns learning and performance strategies

Facilitate solution, skill and organizational learning programs for Sales, Customer Adoption, Customers and Partners and provide coaching to managers and sales reps for continued reinforcement

Develop assessment approaches that conform to New Relic accreditation strategies and processes

Evaluate the business impact of learning programs through use of learning and performance metrics

Communicate and lead program objectives and deployment plans

Build and maintain appropriate learning and support materials for programs

This role requires

Bachelors in Instructional Design or Adult Education; Masters preferred

Experience owning the development of Certification policies, marketing and SME community

Experience in working with psychometricians to roll out legally defensible technical Certification programs

Experience working with certification management vendors (e.g. Kryterion, Prometric etc.)

Experience leading a global team that develops, delivers and owns technical customer enablement

Consistent track record in solution/value selling, pre-sales or consulting activities in the IT market and/or developing selling skills in others

8+ years of Sales Coaching and Project Management experience across a variety of delivery media

4+ years of demonstrated ability leading people teams

Fluency in English

Bonus points if you have

Proficient in establishing learning and performance metrics and measurements (return on investment & Benchmarking)

Experience in facilitation, training, mentoring sales professionals

Strong in building and maintaining relationships

Experience analyzing business needs and selling value to customers

Project/program management experience

Experienced at prioritizing and meeting swift deadlines in a fast pace, constantly evolving environment

Excellent team player with good leadership skills

Ready to travel where required (up to 50% if not SFO based, 20% if SFO based)

Fluency in English, working knowledge of other languages is an asset

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit https://newrelic.avature.net/accommodations to submit your request.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy.

Estimated Base Pay Range: $ 201,000 - $ 251,000

The pay range above represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.

Wage - midpoint

251,000

Wage - minimum

201,000

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