Customer Success Enablement Specialist

Portland, OR, United States

Your Title: Customer Success Enablement Specialist

Job Location: Portland, OR;

Our Department: Architecture, Engineering, Construction, and Operations

Trimble strives to continually improve our customer experience, ensuring that we put the customer and users at the center of all that we do. In order to achieve this, the Customer Success team focuses on our customer base to ensure deep adoption of our technologies, improving strong retention and growth in customer accounts across the globe. We are in an exciting part of our journey to grow and mature the Customer Success muscle at Trimble and are looking for a results-driven Enablement Specialist to focus on enabling and upskilling Customer Success team members to effectively fulfill their responsibilities.

What You Will Do

Reporting to the Manager of Customer Success Operations, you will be their trusted partner in defining and developing continuous training programs for Customer Success Organization members, from new employee onboarding to skill building and professional development. You will be responsible for organizing various aspects of the training programs, ensuring smooth execution and delivery. This role will work closely with the CS Leadership team to create learning curricula, structure the learning journeys, generate reports, track progress, and facilitate communication. As the Customer Success Organization scales with multiple unique roles within the org, there is a need to create programs that enable the team to drive a positive customer journey at scale.

Be responsible for the development of engaging Customer Success specific content and training programs

Identify role-based training needs and organize different curricula for all levels of the Customer Success Organization.

Collect, create, document and deliver training and content to clarify and accelerate the Customer Success team motions

Work with the Customer Success leadership team to define and improve new hire onboarding programs to enable greater development and faster ramp time for new CS team members

Support the renewal and upselling processes for Customer Success teams through ongoing learning programs

Work closely with Sales Enablement and the Customer Success Org to launch and enable new processes and tools

Leverage best practices in adult learning theory to ensure our CS team receives timely and appropriate skill-building resources

Partner with Customer Success leadership and subject matter experts to create a continuous development enablement plan with clear deliverables

Create training communication plan to ensure good attendance uptake for live events and high consumption metrics for self-paced learning.

Facilitate effective and engaging training sessions for our different Customer Success roles

Work with Customer Success team members and leadership to execute effective management disciplines and establish a Customer Success coaching program.

Partner with Sales Ops leadership on measuring KPI’s and driving valuable insight

Identify content updates and improvements based on feedback and evolving business needs

What Skills & Experience You Should Bring

Minimum of 2 years experience in Enablement / Training / L&D

Prefer to have minimum 2 years experience in Customer Success

Experience in Instructional Design

Experience in facilitating New Hire onboarding

Passion for designing processes that scale

Strong written and verbal communication skills

Experience with Enterprise B2B SaaS customer success fundamentals.

Strong work ethic, ability to work independently, self-motivated and team-oriented

Enjoy getting your hands dirty by digging into complex operations

Take high degree of ownership over workload

Positive, never fail attitude

Experience using learning management systems for course delivery, learning journeys, and tracking results.

About Your Location

Under a flexible work arrangement, this resource primarily supports the Architecture, Engineering, Construction, and Operations (AECO) Sector and ideally works in a hybrid environment, based primarily in either our Portland office or our Westminster office.

In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time worked in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.

About Our AECO Sector

We are focused on bringing a unified business strategy around the following categories: Building Preconstruction, Project and Operations Management, Finance and Human Capital, and Digital Supply Chain. Our products and services in these categories comprise the majority of the offerings currently available on Trimble Construction One (TC1).

Our goal is to deliver a unified TC1 offering to our customers, including connected workflows that enhance the profitability of our customers and drive our business growth. TC1 represents our customers' opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimble’s capabilities in a streamlined and integrated way.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

Pay Equity

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

79924

106000

Bonus Eligible?

Yes

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Trimble is proud to be an equal opportunity employer. We welcome and embrace our

candidates' diversity and take affirmative action to employ and advance individuals

without regard to race, color, sex, gender identity or expression, sexual orientation,

religion, age, physical or mental disability, veteran status, pregnancy (including

childbirth or related medical conditions), national origin, marital status, genetic

information, and all other legally protected characteristics. We forbid discrimination and

harassment in the workplace based on any protected status or characteristic. A criminal

history is not an automatic bar to employment with the Company, and we consider

qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for

individuals with disabilities, and individuals with sincerely held religious beliefs in our job

application procedures. If you need assistance or an accommodation for your job, contact

[email protected]

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