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EDB
Atlanta, GA, United States
The world loves Postgres. If you work with developers or data scientists or anyone wrangling data, you’ll probably see a sticker with the tusks and trunk of the Postgres elephant on the lid of a nearby laptop. EDB has a lot to do with that.We’ve been major contributors to Postgres since the beginning, and we are proud to call thousands of boundary
Job Source: EDBLumen
Atlanta, GA, United States
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. Lumen’s commitment to workplace inclusion and employee sup
Job Source: LumenElastic
Atlanta, GA, United States
Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including B
Job Source: ElasticElastic
Atlanta, GA, United States
Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including B
Job Source: ElasticHP
Atlanta, GA, United States
Account Service Manager (ASM) North America The ASM position in North America is responsible for managing several customer programs and coordinating them across multiple functional areas such as R&D, Marketing, Operations, Solutions Engineering and the Service Region. The candidate must understand market requirements, features/technical aspects of
Job Source: HPResulticks Inc.
Atlanta, GA, United States
Title: Account Service Manager Job Function : Account Manager / Campaign Manager Role Type: Full-time Location: Major Metro Area, Canada or USA Reporting to: Head of Customer Success Stakeholders: Customer Success / Sales / Product About Resulticks Resulticks is a global leader in real-time audience engagement solutions th
Job Source: Resulticks Inc.Resulticks
Atlanta, GA, United States
Title: Account Service Manager Job Function : Account Manager / Campaign Manager Role Type: Full-time Location: Major Metro Area, Canada or USA Reporting to: Head of Customer Success Stakeholders: Customer Success / Sales / Product About Resulticks Resulticks is a global leader in real-time audience engagement solutions that deliver top
Job Source: ResulticksTrane Technologies
Atlanta, GA, United States
At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a bette
Job Source: Trane TechnologiesAtlanta, GA, United States
Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.
The Services Account Manager (SAM) is the customer’s single point-of-accountability for service activities and manages complete problem resolution on managed assets.
Join us to do the best work of your career and make a profound social impact as a Federal Services Account Manager on our Account Services Management Team in the United States.
What you’ll achieve
As a Federal Services Account Manager, you will provide standardized reporting (products & entitlements, support & dispatch, overall account status, life-cycle management status, and product details). You will examine internal processes and drive continuous improvement across Dell Technologies, as well as apply a customer-first mindset to every tool, process, and customer touchpoint into Dell. Works with the customer to proactively identify and resolve potential issues to achieve high system availability in the customer’s environment and uses data to build a compelling account plan and strategy. Develop resolutions to complex problems that require the frequent use of creativity. You will also build relationship with customers and become a trusted advisor (engage CEM Team with escalations and problem resolution, as well as educate customer to maximize ProSupport Plus and ProSupport Flex benefits and renewals).
You Will
Build network within services to help respond to and address customer issues
Build relationships with sales/account teams to help enable growth of the customer account
Assist sales with issues and escalations including Sev1 incidents, warranty issues, and tag transfers
Understand needs of the business and help enable sales strategy
Educate the customer on and enable the adoption of all Dell Technologies Services portfolio offerings and tools
Enable sales team to expand warranty footprint
Take the first step towards your dream career
Essential Requirements
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
5+ years relevant experience (customer facing, large accounts, industry related) with a Bachelor’s Degree; 6+ years related experience with a Master’s Degree; 3+ years related experience with a PhD, or equivalent experience.
Builds key relationships and effective networks
Ability to influence cross functionally and in a matrix environment
Foundational skills in applying AI and GenAI to daily work activities
Ability to learn how complex technologies are applied in a customer’s environment, as well as have strong data driven and problem-solving skills and a passion to learn and master new concepts quickly and independently
Desirable Requirements
ITIL Foundation
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
Job ID:R244527
Dell’s Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.
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Email Alert for Federal Services Account Manager jobs in Atlanta, GA, United States
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