Account Service Manager

Atlanta, GA, United States

Title: Account Service Manager

Job Function : Account Manager / Campaign Manager

Role Type: Full-time

Location: Major Metro Area, Canada or USA

Reporting to: Head of Customer Success

Stakeholders: Customer Success / Sales / Product

About Resulticks

Resulticks is a global leader in real-time audience engagement solutions that deliver top-line growth through connected experiences. Outcomes-focused and enabled by its proprietary cookie-independent identity resolution technology, Resulticks equips brands to make a transformational leap to true omnichannel engagement. With its AI-powered, customer-centric approach, it is changing how brands worldwide reach, acquire, and retain satisfied customers. Resulticks Solution Inc. is headquartered in New York City.

Candidate Profile

As an Account Service Manager, you will coordinate with the account management and technical teams to ensure on time delivery of client projects. You will be responsible for the smooth execution of omnichannel marketing campaigns. You will serve as the main point of contact for communication, documentation, conflict resolution, compliance, deliverables and billing for Resulticks clientele.

The ideal candidate is comfortable working for a global organization with team members and stakeholders in multiple time zones, meaning that you’re happy to have a flexible work schedule that will occasionally include early morning or late evening meetings with colleagues in Asia Pacific.

Key Responsibilities First 90 Days, complete the Resulticks employee training program with flying colors. Become a subject matter expert in Resulticks’ capabilities and services, with the ability to effectively communicate all offerings to the clients.

Gather clients’ campaign requirements while suggesting ideas for improved communication and customer engagement.

Communicate clients’ desired outcomes to the internal development teams .

End-to-end omnichannel digital marketing campaign management. Setup and execution, A/B testing, performance assessment, data analysis and reporting.

Work closely with the project team, continuously monitor projects and campaigns to identify potential issues and opportunities for elevating outcomes.

Ensure the effectiveness of communication as well as campaign execution as per the SOW.

Ensure adherence to project timelines, procedural best practices, quality standards.

Manage client projects and campaigns, making sure they are completed and profitable.

Manage customer expectation with respect to deliverables.

Manage the invoicing and billing process for existing accounts.

Pre-Requisites A bachelor’s degree in a relevant discipline: Communication, Marketing, Business, Computer Science, Data Science, etc.

Ad Agency experience, a minimum of 3 years in Client Services or Account Management.

Ability to “talk shop” with Digital Marketing practitioners and IT professionals about omnichannel campaign orchestration, audience segmentation, personalization, data analytics, cyber security & privacy, database & system architecture, and cloud storage.

Digital marketing campaign management experience (general knowledge of digital design a plus). Expertise should include email, SMS, social media, etc.

Ability to think creatively, prioritize rapidly, and manage multiple initiatives simultaneously.

Personable with good project management, analytical and problem-solving skills.

Phenomenal written and oral communication, plus great presentation & negotiation skills.

Must be energetic, self-motivated, and flexible. Used to working with multidisciplinary stakeholders.

Expertise in general business applications including Power Point, Excel, and Word.

Must have authorization to work in Canada or the United States Resulticks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

What's your citizenship / employment eligibility? *

What's your highest level of education completed? *

College or University

Are you 18 years of age or older? *

LinkedIn Profile URL: *

Desired salary *

Please enter the URL for your LinkedIn profile: *

If you were referred by a Resulticks team member, please enter his/her name

Have you ever worked for a SaaS platform company? * Yes No

Please indicate which, if any of these companies you have worked for: Acoustic Adobe Facebook Google IBM Oracle Red Hat SAP SAS Salesforce Selligent None of the above

Do you have a degree in Business, Communications or Marketing? *

What was your Major? *

Do you have a Masters Degree or MBA? * Yes No

Which one? What was your concentration? *

In your current or most recent job, what is/was the annual digital marketing budget you managed? *

In the job prior to that, what was the annual digital marketing budget you managed? *

Have you ever managed a brand to digital marketing agency vendor relationship? * Yes No

How many digital marketing campaigns have you, or your direct reports, managed or participated in over the last year? *

How would you describe your level of Excel Expertise? *

How would you describe your level of inDesign Expertise? *

How would you describe your level of Power Point Expertise?

Do you have Project Management Experience? * Yes No

Which Project Management Software? *

List the marketing automation platforms you've mastered: *

On a scale of 1-10, with 10 being the best score, how strong are you with Adobe Marketing Cloud?

On a scale of 1-10, with 10 being the best score, how strong are you with Hootsuite?

On a scale of 1-10, with 10 being the best score, how strong are you with Hybris?

On a scale of 1-10, with 10 being the best score, how strong are you with MailChimp?

On a scale of 1-10, with 10 being the best score, how strong are you with Marketo?

On a scale of 1-10, with 10 being the best score, how strong are you with Sales Force Marketing Cloud?

On a scale of 1-10, with 10 being the best score, how strong are you with Unica?

Please outline your biggest success with email campaigns. *

Please outline your biggest success with SMS campaigns. *

Please outline your biggest success with mobile push campaigns. *

Please outline your biggest success with web push campaigns. *

Please outline your biggest success with QR campaigns. *

In the context of an email marketing campaign, what is a warm up period? And why is it necessary? *

In context of email campaign management, what is domain reputation and why is it important? *

In your own words, please define CDP in the context of campaign management and outline your experience with it. *

In your own words, please define segmentation in the context of campaign management and outline your experience with it. *

In your own words, please define rule creation in the context of campaign management and outline your experience with it. *

What percentage of travel are you willing and/or able to do? *

Can you provide professional references: at least 1 manager, plus one or more peer? * Yes No

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