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Resulticks
Atlanta, GA, United States
Title: Account Service Manager Job Function : Account Manager / Campaign Manager Role Type: Full-time Location: Major Metro Area, Canada or USA Reporting to: Head of Customer Success Stakeholders: Customer Success / Sales / Product About Resulticks Resulticks is a global leader in real-time audience engagement solutions that deliver top
Job Source: ResulticksTrane Technologies
Atlanta, GA, United States
At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a bette
Job Source: Trane TechnologiesResulticks Inc.
Atlanta, GA, United States
Title: Account Service Manager Job Function : Account Manager / Campaign Manager Role Type: Full-time Location: Major Metro Area, Canada or USA Reporting to: Head of Customer Success Stakeholders: Customer Success / Sales / Product About Resulticks Resulticks is a global leader in real-time audience engagement solutions th
Job Source: Resulticks Inc.Resulticks
Atlanta, GA, United States
Title: Account Service Manager Job Function : Account Manager / Campaign Manager Role Type: Full-time Location: Major Metro Area, Canada or USA Reporting to: Head of Customer Success Stakeholders: Customer Success / Sales / Product About Resulticks Resulticks is a global leader in real-time audience engagement solutions that deliver top
Job Source: ResulticksSwissport International AG
Atlanta, GA, United States
Overview Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around
Job Source: Swissport International AGTK Elevator
Atlanta, GA, United States
The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced National Account Manager- Service in Atlanta, GA. Responsible for successfully bidding and securing new national account contracts and developing and maintaining strong relations with existing national account customers, promoting organic growth
Job Source: TK ElevatorThe Hill Company
Atlanta, GA, United States
Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The te
Job Source: The Hill CompanyServiceMaster
Atlanta, GA, United States
Job Description Job Description Ready to be part of a dynamic and growing company? ServiceMaster Brands is looking for talented people to join our team! Come join SMB where we promote from within. National Account Service Manager We are currently looking for a National Account Service Manager. They will participate in the development
Job Source: ServiceMasterAtlanta, GA, United States
Account Service Manager (ASM) North America
The ASM position in North America is responsible for managing several customer programs and coordinating them across multiple functional areas such as R&D, Marketing, Operations, Solutions Engineering and the Service Region. The candidate must understand market requirements, features/technical aspects of the press, partner solutions, product roadmaps, key technology concepts, and the competitive landscape in which our presses are sold. This role requires daily communication between the customer and various departments within HP.
Account Service Manager (ASM)
Manages customer project delivery
For large and complex customers, ranging from single to multi-site organizations
Ensure service delivery and (Total Customer Experience) TCE of the accounts under his/her responsibility.
Manages business development
Identifies and develops new opportunities with client
Work with customer to improve any knowledge/operational gaps identified thru customer data analysis
Promote service/non-service product offerings aimed at customer improvement
Acts as opportunity manager for high risk deals
Manages client relationships
Manages upper level client delivery relationships, mainly in the production and operation management level.
Frequently represents the organization to external customers/clients
Primary Responsibilities
Manage HP Strategic Accounts (end to end) from service perspective
Manages performance of key service metrics including TCE, services, revenue and profitability
Defines strategic direction via quarterly/yearly account reviews with the strategic accounts
Promote growth (print volume) at customer site thru process improvement, operator training, and workflow optimization
Creates and fosters relationships with Sales, (Global Business Unit) GBU and Services to meet needs of Strategic Accounts
Weekly call with production manager and quarterly formal account reviews with supplies an account sales manager
Leadership and coordination in projects with Account Mgr., Service District Mgr, Service Team Leads, Supplies Business Mgr.
Qualifications
Education and Experience Required:
First Level University degree 5 years experience in project management or in like roles/businesses
MBA Preferred
Knowledge and Skills Required:
Demonstrates an in-depth understanding of key HP Services' operational policies, processes and methodologies applicable to project management. Speaks with authority to most layers of depth related to project management methods
Handling of internal and external collisions
Strong in communications and communication-discipline
Consultation and Negotiation
Team Player
Capable for cooperation
Very good presentations skills
Hold out critics (internal + external)
Knowledge of Indigo products or PWI Inkjet Printing is advantaged
Critical Competencies To Drive Business Results
Customer Engagement/Program Knowledge
Actively develops and incorporates profound understanding of client factors when planning and executing client project/program activities
Program Execution
Applies understanding of project/program requirements to execute day-to-day implementation
Program Tracking and Reporting
Continuously mines program data to assess overall contribution of program to business success
Program Improvement
Continuously monitors, troubleshoots, and improves program to ensure program effectiveness
Program Troubleshooting
Resolves program issues quickly to maintain client satisfaction while protecting HP's interests
Program Team Management
Effectively manages and develops project team to achieve project/program objectives
Services Support Policies & Procedures
Applies understanding of HP service organization and functions to support internal and external customer requests
Program Improvement
Continuously monitors, troubleshoots, and improves program to ensure program effectiveness
Program Management Methods
Applies program/project management methods and processes to define, plan, cost, resource, track and ensure the accomplishment of targeted goals
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Email Alert for Account Services Manager jobs in Atlanta, GA, United States
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