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Smartsheet
San Jose, CA, United States
When was the last time you had an opportunity to work at a company that was forging an industry and helping people get from idea to impact - fast? Smartsheet's purpose is to empower everyone to improve how they work. We are looking for an experienced Implementation Specialist to guide engagement and product adoption for launch customers. As a Impl
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Job Source: Tik TokMott MacDonald
San Jose, CA, United States
/ / Principal Specialist - Digital Implementation Lead 1 Principal Specialist - Digital Implementation Lead 1 We are seeking an innovative leader with broad experience in digital technology and engineering project delivery to join our enthusiastic, ambitious, and growing Digital Services Team. Our team provides industry-leading digital delivery
Job Source: Mott MacDonaldSan Jose, CA, United States
When was the last time you had an opportunity to work at a company that was forging an industry and helping people get from idea to impact fast Smartsheets purpose is to empower everyone to improve how they work.
We are looking for an experienced Implementation Specialist to guide engagement and product adoption for launch customers. As a Implementation Specialist you work closely with Sales, Customer Success, Training and Consulting teams to achieve successful implementations. You ensure customers have the best experience right out of the gate, leading to higher adoption, retention and expansion opportunities for Smartsheet.
This full-time position reports to a Manager of Solution Services in Costa Rica.
You Will:
Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform
Collaborate with customer stakeholders to drive timelines, manage scope, and change requests
Design, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needs
Gain and maintain deep technical knowledge of Smartsheet including premium products
Identify product and services expansion opportunities for Smartsheet with the customer's user base
Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions
Meet or exceed key performance indicator (KPI) targets aligned to the role
Accomplish other tasks as assigned
You Have: Bachelors degree or equivalent combination of relevant work experience and education (minimum 2 years)
Hands-on working experience in the configuration, customization, and implementation of SaaS applications
Project Management skills: timeline, scope management, project execution.
Strong communication skills with the ability to explain technical subjects to non-technical end user personnel
Experience with problem solving and risk resolution
Highly motivated and resourceful team-player
Willing to travel periodically (up to 10%) based on customer and business need
Perks & Benefits: Fully paid Health & Life insurance for full-time employees and family members.
Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
Monthly stipend to support your work and productivity
Equity - Restricted Stock Units (RSUs) for eligible roles
12 days paid Vacation + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to LinkedIn Learning online courses
Company Funded Perks including a counseling membership and your own personal Smartsheet account
Teleworking options from any registered location in Costa Rica (role specific)
Get to Know Us:
At Smartsheet, weve created a place where everyone is welcome people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. Youre encouraged to apply even if your experience doesnt precisely match our job descriptionif your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world worksjoin us!
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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Email Alert for Implementation Specialist jobs in San Jose, CA, United States
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