Director of First Impressions Full Time | N Title - Houston South - Houston, TX, 77094 chevron_right

Houston, TX, United States

Answering calls and welcoming guests with a warm & friendly spirit to show our gratitude and excitement for their business

Directing guests to the correct locations and serving refreshments during their visits

Putting the needs of our guests and customers first by predicting and satisfying guest needs, whether in –person or through correspondence

Making WOW! moments and memories for each guest to exceed expectations

Taking photos of guests to commemorate closing day and leading the closing day celebrations

Preparing fresh popcorn for guests on days for which 4 or more closings are scheduled

Maintaining the common areas (including refreshment station, lobby, work room and conference room areas)

Maintaining a daily task list (dashboard) within RamQuest on open files by completing items within the indicated timelines with no overdue tasks

Maintaining a daily, up-to-date schedule of closings and guest welcome signs/digital greetings

Collecting and photocopying IDs from closing customers (buyers, sellers and borrowers) arriving for closing

Verifying guests’ closing funds (cashier checks) upon arrival for closing

Retrieving, sorting, distributing and sending daily mail, packages and deliveries (including preparation of overnight delivery tickets)

Maintaining the snack/refreshments inventory and maintaining and ordering office supplies for office

Opening new orders/files within the required time frames (includes ordering and receiving title work, tax certificates and HOA statements of account as needed)

Monthly maintenance and submission of assigned reports and data to Corporate Office

Timely and accurately preparing and distributing of Welcome Packages , receipted contracts, and other items, as needed

Maintaining open and consistent line of communication with all parties to the transactions, as needed

Attending scheduled builder pipeline meetings and maintaining current closing calendars

Coordinating/scheduling closings with parties and marking the applicable Dashboard tasks accordingly

Reviewing various reports for additional information/continued updates of open files and completing those updated accordingly within the required time frames

Writing thank you cards to customers

Maintaining the shared N Title inbox through the timely resolution of all inquiries and ensuring all items are addressed/cleared daily with all items placed into the corresponding files (including, but not limited to HOA statements, signed initial disclosure documents, CDAs and surveys)

Requesting Builder Figures by the 5 th of each month from Chesmar’s Closing Coordinators, filing the items in the applicable files and marking the corresponding Dashboard tasks complete

Requesting and obtaining CDAs from Realtors in advance of closing, confirming receipt with Realtors, reviewing received CDAs for accuracy of information (including sales price) and placing CDAs into closing files

Distribution of encrypted wiring instructions to customers, as needed

Performing verbal verification of incoming and outgoing wiring instructions (ours and theirs) for customers and lenders

Obtaining transaction information on refinance transactions in accordance with the Dashboard timeline to include surveys, HOA details and payoff information/authorization from lenders and customers

Ordering commitment bring-to-dates (BTDs) and updated tax certificates on all files in accordance with the Dashboard

Offering to assist the Processor(s) and Escrow Officer(s) with other tasks when workload or assigned duties are complete

Assisting with the creation of marketing materials, website materials/posts & social media efforts as needed

Providing general administrative/clerical support and assisting in other tasks/duties, as needed

Adhering to our company values and mission statement

Demonstrating flexibility with job duties/responsibilities and proactive willingness to assist other team members, as needed

Demonstrating punctuality with good attendance habits

Qualifications Job Knowledge, Skills & Experience:

Title company work experience preferred, but not required

Proven work history as a receptionist, front office representative or similar role preferred

Prior working experience with RamQuest CCE is preferred, but not required

Friendly and professional attitude and appearance are required

Excellent customer service and listening skills are required

Excellent computer skills are required, as we are considered a paperless environment with over 95% of work requiring a computer

High level of personal ownership and accountability are required

Must be a self-starter who is able to work and accurately complete job duties/responsibilities with minimal supervision

Very detail oriented with the ability to multi-task and handle high work volume and deadlines

Excellent communication skills (both written and verbal)

Possess the ability to listen, take notes and follow very detailed instructions to complete tasks

Ability to learn quickly and effectively

Flexible with responsibilities and proactively willing to assist other team members

Strong interpersonal skills to interact positively with all employees, including builder and mortgage company employees

Capacity to prioritize tasks

Excellent time management skills and ability to multi- task and prioritize work

Must have a valid driver’s license and successfully pass a background check

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