Branch Manager & Sr Escrow Officer
Houston, TX, United States
Job Details
Job Location
N Title - Houston South - Houston, TX
Position Type
Full Time
Education Level
Bachelor's
Travel Percentage
Negligible
Job Shift
Day
Job Category
Finance
Description
As an N Titleist Branch Manager /Sr. Escrow Officer, you will be responsible for representing our family of companies to the highest level of customer service and satisfaction by putting the needs of our guests and customers first. To achieve this, you will build supervise the Houston - South Team and maintain customer relationships while managing and coordinating the overall closing process for transaction files.
Responsibilities
Ongoing display of leadership qualities to set a higher standard for the Houston - South Team, affiliates, customers, clients and all N Titleists
Ongoing compliance with all processes and procedures (internal and external) as an example for the Houston - South Team and other N Titleists to follow
Monitoring your workload and dashboard activity as well as the workload and dashboard activity of Houston - South Team members to ensure efficient and timely completion of tasks and timelines (with no overdue tasks), as required
Ensuring team member/work schedule coverage during business hours
Approving weekly hours worked, overtime (in advance, if needed) and approving paid time off (PTO) requests for Houston South - Team members
Developing and implementing strategies to ensure the annual Houston - South budget/business plan goals are met (or exceeded) and assisting with the annual development of future Houston - South plan budgets/business plans
Ability to perform closing duties and maintain a license as an Escrow Officer through the Texas Department of InsurancePutting the needs of our guests and customers first by predicting and satisfying guest needs, whether in-person or through correspondence
Ensuring an exceptional closing experiences for all customers & clients by providing the highest level of customer service and completing transactions in a timely, efficient and error-free manner
Building and maintaining new and existing customer & client relationships
Maintaining your personal ongoing daily task list (dashboard) within RamQuest all files with no overdue tasks
Attending industry, company & client events and meetings (including builder backlog meetings), as needed
Prior to disbursement: verifying all funds are collected and verifying all documents are accurate (including legal descriptions & names) and executed/acknowledged properly
Qualifications
Bachelor's Degree preferred
Minimum of three (3) year's title company closing experience required
Must be a licensed Escrow Officer or eligible for licensing upon start date
Prior working experience with RamQuest CCE is preferred, but not required
Friendly and professional attitude and appearance are required Excellent customer service and listening skills are required
Working knowledge of Microsoft systems (Outlook, Word and Excel) is required
Must be able to successfully pass a background check and obtain/maintain an Escrow Officer license through the Texas Department of Insurance
BENEFITS
N Title offers competitive benefits including healthcare coverage, 401(k) contributions, four weeks paid time off (PTO) annually, paid holidays, and more. N Title is an equal opportunity employer and does not discriminate against applicants or employees. We welcome applications regardless of race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.
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