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Polar Analytics
Philadelphia, PA, United States
Job Description Job Description Polar Analytics is a Full-Stack Business Intelligence Solution for Consumer Brands. A powerful, yet simple solution for business users to get the insights they need to succeed and make the right decisions. Our mission is to empower indie DTC brands worldwide to grow faster and more profitably! What's Unique About P
Job Source: Polar AnalyticsClarivate Analytics US LLC
Philadelphia, PA, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Innovative Interfaces software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c ustomers, yo
Job Source: Clarivate Analytics US LLCClarivate Analytics
Philadelphia, PA, United States
Reference #: 126566-1 Ex Libris, a Clarivate Company, seeks a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this pivotal role, the CSM collaborates closely with our Consortia customers utilizing Ex Libris software, dedicated to fostering their success and supporting the needs of their members. Serving
Job Source: Clarivate AnalyticsROAR
Philadelphia, PA, United States
About ROAR: ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons
Job Source: ROARClarivate Analytics US LLC
Philadelphia, PA, United States
Ex Libris, a Clarivate Company, seeks a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this pivotal role, the CSM collaborates closely with our Consortia customers utilizing Ex Libris software, dedicated to fostering their success and supporting the needs of their members. Serving as a conduit between c
Job Source: Clarivate Analytics US LLCROAR
Philadelphia, PA, United States
About ROAR: ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons
Job Source: ROARThe Expert Institute
Philadelphia, PA, United States
Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice. We connect litigators with top industry experts, innovative litigation research, phys
Job Source: The Expert InstituteBravado
Cherry Hill Township, NJ, United States
Customer Success Manager (Remote) United States of America $125,000–$150,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is committed to enabling individuals and organizations globally achieve more with their international customer support team. This team is looking to hire a customer success manager that will play
Job Source: BravadoPhiladelphia, PA, United States
A customer success manager bridges the gap between sales and customer support, enhances product value and reduces churn, and keeps a “high-level view” of the support process.
A Customer Success Manager (CSM) supports our customers as they transition from sales prospects to active users of our products or services.
It is focused on customer loyalty and building close long-term client relationships, and often staying with the same customers.
Responsibilities for Customer Success Manager
Establish clear retention goals and process milestones for the client and employees to work toward
Assist customers as needed with setting up and navigating programs or software associated with a product or service
Seek to promote the value of the product/service and upsell services and products with brand image and promoting value through customer experience
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
Optimize existing processes within the company and actively enhance all Customer Success initiatives
Enable and champion a service delivery culture, promote ongoing service improvements, to improve quality and client satisfaction
Develop and maintain relationships with clients and stakeholders across the business to understand and deliver on new business opportunities
Agree on, monitor and refine KPI’s regarding Customer Satisfaction
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Customer Success Manager jobs in Philadelphia, PA, United States
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