Retail Service Advisor

Alameda, CA, United States

Job Description

At Office Depot Inc., the Services Advisor is a part-time role, providing "total solutions" to our customers encompassing Technology, Services, Furniture and Print offerings. The associate will quickly build and maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services and print offerings.

The Services Advisor will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. The Services Advisor will utilize Office Depot Inc.'s proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Compensation range = Minimum $16.18 to Maximum $20.57

Primary Responsibilities

Provides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store. Performs duties such as cashier, logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets. Ensures the completion of damaged and defective/buy back merchandise through the RCC process.

When not assisting customers, performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes. Sets weekly ads, including price changes, and any associated updates to store signage.

Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions.

Able to evaluate the customer's needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.

Works to continually develop personal selling skills and specialized product knowledge. Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives.

Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.

Successful completion of Tech, Print, and other applicable training and continued education in these areas is expected, up to and including designated certifications, if required.

Performs other duties as assigned.

Qualifications:

High School diploma or equivalent education preferred

Minimum 1 year experience in related field

2 Years Sales and/or Customer Services experience preferred

Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities

Must possess ability to process information/merchandise through POS register system

Basic computer skills

Must possess strong selling skills

Must possess strong interpersonal and communication skills

Must be adaptable to a changing environment

Must be able to coach and train others in a professional environment

Possess excellent verbal and written communication skills

Personal Attributes:

Positive and Engaging

Action Oriented

Integrity, Accountability & Trust

Demonstrate passion for the brand, products, services and solutions offered to our customers

Must possess a desire to continually develop personal selling skills and product knowledge

Drive for Results

Decision Quality

Patience

About The ODP Corporation

The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule

You will be eligible to participate in the Retail Store Hourly Non-Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline

The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

About Us

Back in 1986, Office Depot OfficeMax started with one single store located in Ft. Lauderdale, Florida. The vision: a place where customers could purchase office supplies in bulk for very low prices. Fast forward 30+ years, and here we stand - a multi-billion-dollar business leader with 1,300+ stores and a world-class website serving millions of valued customers around the globe. As we look to the future, we are focused on remaining a world leader in business services, office supplies and trusted support. Our goal: to find new and exciting ways to help our customers be the best they can be - and turn "business as usual" upside down.

About the Team

With an amazing team of approximately 38,000 associates, we have an incredible variety of roles in which you can help contribute to the success of an innovative, forward-looking, business leader. Where do you see yourself?

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