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Crescens
Atlanta, GA, United States
Job Title: Helpdesk Support Duration: 9+ Months Location: Atlanta, GA Job Description : Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, wor
Job Source: CrescensClaratel Behavioral Health
Decatur, GA, United States
Job Summary: Seeking a dedicated and knowledgeable Helpdesk Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of our IT infrastructure. Key Responsibilities: Provide first-leve
Job Source: Claratel Behavioral HealthTEKsystems
Sandy Springs
Top Skills' Details 1. 2+ years of experience providing technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware 2. Excellent customer service skills and ability to communicate with client's external customers 3. Experience using Active Directory is essential - resetting passwords/maintaini
Job Source: TEKsystemsTEKsystems
Atlanta, GA, United States
Top Skills' Details 2+ years of experience providing technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware Excellent customer service skills and ability to communicate with client's external customers Experience using Active Directory is essential - resetting passwords/maintaining tic
Job Source: TEKsystemsTEKsystems
Sandy Springs, GA, United States
Top Skills' Details 2+ years of experience providing technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware Excellent customer service skills and ability to communicate with client's external customers Experience using Active Directory is essential - resetting passwords/maintaining tic
Job Source: TEKsystemsIntegrated Resources
Decatur, GA, United States
Job Description: Job Title: Systems Analyst 1 Location: Decatur, GA Duration: 3 Months *Local Candidates only* *On-Site required from day 1* *3 month contract* Job Summary: Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations
Job Source: Integrated ResourcesYear Up
Atlanta, GA, United States
Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend. The program combines technical and professional training with access t
Job Source: Year UpYear Up
Atlanta, GA, United States
Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend. The program combines technical and professional training with access t
Job Source: Year UpAtlanta, GA, United States
Contract: 2+ years
Location: Atlanta, GA - Hybrid- 2 days in the office
Pay rate: W2 Hourly
Responsibilities: Ensures customer satisfaction by responding to client calls and emails in a timely manner. Logs all customer inquiries and issues in Incident Management and tracks them until resolution and incident closure.
Ensures timely and accurate escalation of customer issues by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
Conducts 1st level problem determination using documented procedures and available tools. Records issue symptoms and status information in a timely fashion in an effort to communicate with and properly utilize other CIS resources.
Ensures incident resolution by maintaining an Action Plan for issue resolution, by initiating and tracking incident assignments to technical resources, vendors, and so forth, and by keeping the customer updated on the status of incident resolution.
Initiates escalation as appropriate to ensure management awareness of issues that are severe in nature or that are exceeding documented targets.
Builds team spirit by assisting and coaching other staff members.
Qualifications: 2 + years Client Support experience with use of support tools: phone, email, incident management (Remedy preferred), and remote support.
2 + years providing level one support of Microsoft (MS) XP operating system (MS Vista and Mac OS X preferred), MS Office Suite 2003 & 2007 including Outlook, IE 6 & 7 (Safari and Firefox preferred), Email messaging (Exchange and Lotus Notes), Active Directory, networking, hardware (laptops, desktops, peripherals, and Blackberry devices) and mainframe account administration (preferred).
Strong dedication to customer service, excellent problem solving skills, and inherent decision making ability.
Good initiative and assertiveness. Good task management skills and the ability to organize work in an efficient manner in addition to the ability to work well under stress and time pressures.
Strong verbal and written interpersonal and communication skills. Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers and management.
Contract: 2+ years
Location: Atlanta, GA - Hybrid- 2 days in the office
Pay rate" W2 Hourly
Responsibilities: Ensures customer satisfaction by responding to client calls and emails in a timely manner. Logs all customer inquiries and issues in Incident Management and tracks them until resolution and incident closure.
Ensures timely and accurate escalation of customer issues by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
Conducts 1st level problem determination using documented procedures and available tools. Records issue symptoms and status information in a timely fashion in an effort to communicate with and properly utilize other CIS resources.
Ensures incident resolution by maintaining an Action Plan for issue resolution, by initiating and tracking incident assignments to technical resources, vendors, and so forth, and by keeping the customer updated on the status of incident resolution.
Initiates escalation as appropriate to ensure management awareness of issues that are severe in nature or that are exceeding documented targets.
Builds team spirit by assisting and coaching other staff members.
Qualifications: 2 + years Client Support experience with use of support tools: phone, email, incident management (Remedy preferred), and remote support.
2 + years providing level one support of Microsoft (MS) XP operating system (MS Vista and Mac OS X preferred), MS Office Suite 2003 & 2007 including Outlook, IE 6 & 7 (Safari and Firefox preferred), Email messaging (Exchange and Lotus Notes), Active Directory, networking, hardware (laptops, desktops, peripherals, and Blackberry devices) and mainframe account administration (preferred).
Strong dedication to customer service, excellent problem solving skills, and inherent decision making ability.
Good initiative and assertiveness. Good task management skills and the ability to organize work in an efficient manner in addition to the ability to work well under stress and time pressures.
Strong verbal and written interpersonal and communication skills. Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers and management.
Email Alert for Helpdesk Analyst jobs in Atlanta, GA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
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