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She Recruits, LLC
Plano, TX, United States
Job Title: Service/Help Desk Location: Plano, TX area Salary: 65k-80k Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop,
Job Source: She Recruits, LLCDatastew LLC
Dallas
Job Description Job Description Who we are: DataStew has a reputation for successfully designing and building highly technical projects for clients that have exacting standards. For over a decade, our clients have been a diverse group of small and large organizations in both the public and private sectors. DataStew has used that experience in dee
Job Source: Datastew LLCBuff City Soap
Dallas
Job Description Job Description SUMMARY The Help Desk Analyst works with users to troubleshoot our technology stack including network, point-of-sale, audio/video as well as other IT devices and systems. The Help Desk Analyst also manages user accounts & permissions across Buff City Soap’s roster of applications, and plays a key role in various t
Job Source: Buff City SoapMethodist Health System
Dallas
**Hours of Work :** 730a - 6p **Days Of Week :** Wednesday - Saturday **Work Shift :** **Job Description :** Your Job: The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal req
Job Source: Methodist Health SystemBerkshire Hathaway Automotive
Irving
Berkshire Hathaway Automotive is seeking an IT Help Desk Technician to join the team. The IT Help Desk Technician is responsible for providing quality technical support and customer service to all customers of the Berkshire Hathaway Automotive organization. This is a full time, in-office position at our Headquarters in Irving, Texas. Salary range
Job Source: Berkshire Hathaway AutomotiveContact Government Services, LLC
Dallas, TX, United States
Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the
Job Source: Contact Government Services, LLCHealthmark Group
Addison
Job Description Job Description COMPANY: HealthMark Group is a leading provider of healthcare release of information solutions, dedicated to simplifying and streamlining the exchange of medical data between healthcare providers, payers, and patients. We empower healthcare organizations to securely and efficiently manage the exchange of
Job Source: Healthmark GroupTekWissen LLC
Addison
Job Description Job Description Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leadin
Job Source: TekWissen LLCDallas, TX, United States
Job Description Job Description Dallas Market Center is seeking an IT Help Desk Manager to join our team! The Help Desk Manager is responsible for leading and managing the help desk team to ensure the delivery of high-quality technical support and excellent customer service. This role includes overseeing daily operations, resolving technical issues, training staff, managing asset inventory, and developing help desk procedures and policies. This is an in-office position.
Key Responsibilities:
Team Management: Supervise and manage the help desk team, including hiring, training, and performance monitoring.
Technical Support: Provide expert technical support for resolving complex technical issues related to hardware, software, and network systems.
Customer Service: Ensure timely and accurate customer service by monitoring help desk performance metrics and customer feedback.
Training and Development: Develop and implement training programs for help desk staff to enhance their technical skills and customer service capabilities.
Policy Development: Create and maintain help desk documentation and standard operating procedures.
Asset Inventory Management: Maintain and manage IT asset inventory, ensuring accurate records of hardware and software resources.
Collaboration: Work with other IT departments to identify and implement technical solutions and improvements.
Reporting: Develop daily, weekly, and monthly reports on help desk team productivity and customer satisfaction.
Continuous Improvement: Stay updated with the latest trends and technologies in the help desk field and recommend improvements.
Requirements:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. ITIL certification is a plus.
Experience: Minimum 3 years of experience in a help desk management role, with hands-on experience in technical support.
Skills: Excellent communication and leadership skills.
Strong problem-solving and analytical abilities.
Experience with help desk software and IT service management tools.
Ability to work effectively in a team environment and manage multiple priorities.
Customer-service oriented with a focus on continuous improvement.
Competencies:
Technical Proficiency: Deep understanding of computer hardware, software, and network systems.
Leadership: Proven ability to lead and motivate a team.
Customer Focus: Strong commitment to providing exceptional customer service.
Documentation: Proficient in creating and maintaining detailed documentation.
Asset Management: Skilled in managing and tracking IT assets to ensure resource availability and efficiency.
Training: Ability to develop and deliver effective training programs.
Company Description Dallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year. Company Description Dallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year.
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Email Alert for IT Help Desk Manager jobs in Dallas, TX, United States
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