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HealthMark Group
Addison, TX, United States
COMPANY: HealthMark Group is a leading provider of healthcare release of information solutions, dedicated to simplifying and streamlining the exchange of medical data between healthcare providers, payers, and patients. We empower healthcare organizations to securely and efficiently manage the exchange of health information, ensuring compliance wit
Job Source: HealthMark GroupAcquire BPO Pty Ltd
Irving, TX, United States
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! L1 ICT support role, assisting US production and corporate staff for Dallas site. PD attached. Join the A-
Job Source: Acquire BPO Pty LtdTop Stack
Dallas, TX, United States
Position Overview: The IT Support Specialist supports all technology needs onsite in Dallas, TX. Providing proactive and reactive real response to address, correct, improve and make effective and efficient application to all systems and technologies. Key Responsibilities and Essential Duties: Installs, modifies, and makes minor repairs to computer
Job Source: Top StackUS Navy
Irving, TX, US
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on boa
Job Source: US NavyUS Navy
Dallas, TX, US
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on boa
Job Source: US NavyUS Navy
Garland, TX, US
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on boa
Job Source: US NavyUS Navy
Plano, TX, US
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on boa
Job Source: US NavyWheeler Staffing Partners
Addison, TX, United States
Wheeler Staffing Partners is on the lookout for a dedicated IT Support Specialist who is enthusiastic about providing exceptional technical support and playing a vital role in our IT infrastructure. We are committed to our employees' growth and well-being, offering a comprehensive benefits package and a collaborative work environment. Here's what m
Job Source: Wheeler Staffing PartnersAddison
Job Description Job Description COMPANY: HealthMark Group is a leading provider of healthcare release of information solutions, dedicated to simplifying and streamlining the exchange of medical data between healthcare providers, payers, and patients. We empower healthcare organizations to securely and efficiently manage the exchange of health information, ensuring compliance with regulatory requirements while maintaining the highest standards of privacy and security.
LOCATION : Addison and Las Colinas, Texas
POSITION : Manager of Information Technology Support
The mission for this role is to manage the IT Support team responsible for the daily support of the Corporate (home office and end user) Information Technology systems and infrastructure. This role will be to manage the team providing first level support through the company help desk and provide access support for the HR and management teams. This role oversees computer systems for the businesses and offers support to the system's users. This may be internal assistance, working directly with staff who use the computer systems, or it may be assisting external customers who access the systems via the Internet.
PRIMARY ROLE AND RESPONSIBILITIES :
Lead the internal IT support team in our day-to-day IT operations, equipment purchase & provisioning, user access management, endpoint maintenance, and contributing to the overall improvement of our Corporate (Home Office and End User) IT stack.
Lead new hire onboarding/offboarding for IT managed equipment, software, and access.
Manage help desk tickets and support daily maintenance tasks ensuring we meet timely response and resolution SLAs
Escalate tickets if necessary to the security and/or systems administration team.
Monitor and maintain the corporate computer systems and networks of the organization
Install and configure computer systems, diagnosing hardware and software issues, and solving technical and applications problems, either remotely or in person
Install, configure, and troubleshoot software VPN connections on end user devices
Manage upgrade and patching of corporate computer systems and its components in accordance with our patching policy
Manage inventory of Corporate IT infrastructure, licenses, and replacement of out of warranty equipment
Create and update manuals and documentation within our Knowledgebase.
Establish and track key metrics of IT Corporate Infrastructure
Provide guidance, mentorship, and professional development opportunities to team members, promoting their growth and success
Evaluate the performance of individual IT Support staff
REQUIRED EXPERIENCE AND QUALIFICATIONS :
3-5+ years' experience in IT Support
Must be in Office 5 days a week
Advanced knowledge of Windows, Windows Server, and MS365 administration, including SharePoint, Teams, Exchange, Azure Active Directory, and Microsoft Endpoint Manager
Experience establishing and tracking key metrics of IT Corporate Infrastructure
Exceptional customer service skills with a problem-solving attitude
Ability to manage multiple projects simultaneously while maintaining high customer service standards
Proven ability troubleshooting a large variety of technical issues
Task-oriented and organized, experience managing a ticket queue and ability to prioritize
Team management skills, team player, can collaborate in a productive fashion
Strong attention to detail and organizational skills
Positive attitude and willingness to support as a team
Excellent oral and written communication
ADDITIONAL PREFFERED EXPERIENCE :
Experience with technical writing for documentation or instruction
Hardware and software certification such as, A+, and Microsoft Windows
Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.
Email Alert for Manager of Information Technology Support jobs in Addison
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