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Field Engineer 3

Addison

Job Description Job Description Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing. Position: Field Engineer 3 Location: Addison, TX 75001 Duration: 12 Months Job Type: Contract Work Type: Non-Driving

Job Description : As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.

This is a journeyman position for the typical desk side support technician.

You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.

You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.

Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities: Provides support for software, hardware and networking support for desktops, laptops, and servers.

Provides maintenance and support on legacy products.

Supports Core, server products.

Performs disk replacement on enterprise storage products.

Installs and maintains PCs and associated software, networks, servers, and peripherals.

Supports network products from operational and maintenance perspectives.

Performs installs, moves, adds and changes as required.

Tests and certifies PCs, networks, servers, and client approved applications.

Provides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanor, and dress.

Ensures customer satisfaction throughout the service delivery transaction.

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

This role requires both WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting.

Requirements Must have experience with Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations

Windows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting

CUSTOMER SERVICE EXPERIENCE IS VERY IMPORTANT

TECHNICAL SKILLS Must Have Communication Skills

Mac OS

Microsoft Windows

WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting

Nice To Have Customer Facing Service, Windows 10/11 skills, MAC skills

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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