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Drivingcustomersuccess
San Francisco, CA, United States
Enterprise Customer Success Manager – San Francisco, USA Reporting to the Manager of Enterprise, you’ll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product. As an Enterprise Customer Success Manager, you will be a s
Job Source: DrivingcustomersuccessDrivingcustomersuccess
San Francisco, CA, United States
AVP, Customer Success – San Francisco, USA As the AVP of Customer Success, you will be responsible for leading a team of people managers, who manage field resources across one or more industry verticals. You will be one of the most senior GTM leaders within the AMER region, working closely with other senior leaders from customer success, sales, pr
Job Source: DrivingcustomersuccessOdoo
San Francisco, CA, United States
Jobs Customer Success Manager - San Francisco 250 Executive Park Blvd, #3400, San Francisco, CA 94134, United States Sales / Direct Customer Success Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps th
Job Source: OdooOdoo Inc
San Francisco
Jobs Customer Success Manager - San Francisco 250 Executive Park Blvd, #3400, San Francisco, CA 94134, United States Sales / Direct Customer Success Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps th
Job Source: Odoo IncEncord
San Francisco, CA, United States
About Us: At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is not half as glamorous as the outside world may think: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data — and for 95% of teams, this essential step is
Job Source: EncordOdoo Inc
San Francisco
Jobs Customer Success Manager - San Francisco 250 Executive Park Blvd, #3400, San Francisco, CA 94134, United States Sales / Direct Customer Success Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps th
Job Source: Odoo IncDrivingcustomersuccess
San Francisco, CA, United States
Mid-Market Customer Success Manager – San Francisco, USA Drive adoption, retention, and expansion for a product people love that solves real problems : Fortune 500 companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Serve as the customer’s trusted advisor and product exper
Job Source: DrivingcustomersuccessDittowords
San Francisco, CA, United States
Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups!) currently use Ditto. Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering. We're b
Job Source: DittowordsSan Francisco, CA, United States
Customer Success Operations Manager – San Francisco, USA This hybrid position requires two days per week in our San Francisco office.
About you
You’re a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and tools to create best-in-class customer experiences. You love influencing our company’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.
About this role
We are looking for a Customer Success Operations Manager to drive the effectiveness and efficiency of our Customer Success team. This role will report to the Manager of Customer Success Operations as a part of our GTM Operations Org and work directly with some of our Customer Success leaders. The Customer Success Organization encompasses; Customer Success, Renewals, and Professional Services.
What you’ll be doing:
Project Manage and drive cross functional projects, transformational projects, and change management projects in partnership with CS Leadership
Partner and enable CS Leadership with reporting, inspection, and governance; dive deep into data to identify key strategic insights to improve our business for various customer segments
Contribute to operational and cross functional initiatives by being the voice of Customer Success
Develop insights into our customer health so we can detect early signals of at-risk customers and identify upsell opportunities
Develop, communicate and reinforce system standards, processes and policies and recommend ways to optimize our SFDC and Gainsight instance and partner closely with our BizOps team
Support capacity planning for parts of the CS Organization
Identify process automation and improvement opportunities and work with cross-functional teams to drive these initiatives, such as Sales, Marketing, Product, and Finance.
Own the documentation of Customer Success Operations processes and ensure they are maintained up to date
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Email Alert for Customer Success Operations Manager – San Francisco, USA jobs in San Francisco, CA, United States
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