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Encord
San Francisco, CA, United States
About Us: At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is not half as glamorous as the outside world may think: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data — and for 95% of teams, this essential step is
Job Source: EncordOdoo S.A
San Francisco, CA, United States
Customer Success Manager - San Francisco Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users
Job Source: Odoo S.AOdoo
San Francisco, CA, United States
Customer Success Manager (Spanish) - San Francisco Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together all
Job Source: OdooEncord
San Francisco, CA, United States
About Us At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is not half as glamorous as the outside world may think: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data - and for 95% of teams, this essential step is
Job Source: EncordCrane Venture Partners
San Francisco, CA, United States
About Us: At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is not half as glamorous as the outside world may think: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data — and for 95% of teams, this essential step is
Job Source: Crane Venture PartnersWalkMe
San Francisco, CA, United States
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value
Job Source: WalkMeDrivingcustomersuccess
San Francisco, CA, United States
Enterprise Customer Success Manager – San Francisco, USA Reporting to the Manager of Enterprise, you’ll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product. As an Enterprise Customer Success Manager, you will be a s
Job Source: DrivingcustomersuccessDrivingcustomersuccess
San Francisco, CA, United States
Customer Success Operations Manager – San Francisco, USA This hybrid position requires two days per week in our San Francisco office. About you You’re a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and to
Job Source: DrivingcustomersuccessSan Francisco, CA, United States
Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups!) currently use Ditto.
Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering.
We're backed by incredible investors like Y Combinator, Greycroft, Soma Capital, and founders/top operators from Doordash, Kabam, IFTTT, and Pinterest. We're a fast-moving team, and this role is an opportunity to join an early-stage startup as one of the first employees and directly impact how teams build product.
$80-130K OTE, early team equity
️ As a customer success manager, you'll:
own and maximize the success of enterprise customers, including onboarding, training, value creation, and renewal
manage and build relationships with stakeholders of all levels (from ICs to C-level execs at Fortune 500 orgs) and functions (design, product, engineering)
collaborate with Sales to identify opportunities for upselling and expanding existing accounts
proactively address concerns to help customers adopt and use Ditto at scale
analyze customer usage data to identify opportunities for deeper usage and product improvements
conduct regular check-ins and business reviews with enterprise customers to assess their evolving needs
own GRR and NRR targets for your assigned book of business
We're looking for someone that:
has 3-5 years of experience in a customer success or account management role (esp. working with design, engineering, and product teams, or design/developer tools)
has a proven track record of successfully onboarding, expanding, and retaining enterprise-level customers
has experience carrying and exceeding GRR, NRR, or expansion targets
has experience facilitating change management to drive successful onboarding and adoption
can be hands-on in understanding and leading discussions around technical concepts and workflows
can communicate clearly and empathetically
is able to thrive in a fast-paced, dynamic startup environment
We're growing fast, and what you build has the chance to materially impact the workflows of product and design teams.
If you're interested in the future of devtools and design tools, send a bit about you + your resume to [email protected] .
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Email Alert for Customer Success Manager San Francisco / Remote jobs in San Francisco, CA, United States
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