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Wolters Kluwer
Chicago, IL, United States
We are currently seeking dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal
Job Source: Wolters KluwerLoop
Chicago, IL, United States
About Loop Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder. Loop's modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain da
Job Source: LoopYCharts
Chicago, IL, United States
Description: Position: Customer Success Associate Location: Chicago, IL - hybrid position or Remote In Office Requirement: 1 day per week in office The Company: Building and executing a great investment strategy shouldn’t require a PhD, nor a million dollar budget. It should be simple. The wealth management industry is rapidly evolving, and
Job Source: YChartsYCharts
Chicago, IL, United States
Job Type Full-time Description Position: Customer Success Associate Location: Chicago, IL - hybrid position or Remote In Office Requirement: 1 day per week in office The Company: Building and executing a great investment strategy shouldn't require a PhD, nor a million dollar budget. It should be simple. The wealth management industry is r
Job Source: YChartsLibra Solutions Group
Des Plaines, IL, United States
Job Description Job Description We are currently recruiting full-time Customer Success Associates to process inbound calls for our Customer Success team. Qualified candidates will be energetic, customer centric, detail-oriented individuals who value a strong company culture. Candidates must be able to work the 9:30am – 6:00pm PST shift. This
Job Source: Libra Solutions GroupWolters Kluwer
Chicago, IL, United States
We are currently seeking a dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and lega
Job Source: Wolters KluwerKuraray America, Inc.
Chicago, IL, United States
Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries
Job Source: Kuraray America, Inc.Blue Book Services
Chicago, IL, United States
Company Description Blue Book: Informed by a century of experience, relationships, and cutting-edge technology, we provide the connections and data you need to manage your business, limit your financial risk, and accelerate your growth. We offer a suite of services oriented around: Trade Intelligence, Sales Intelligence, and Business Intelligence.
Job Source: Blue Book ServicesChicago, IL, United States
About Loop
Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.
Loop's modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, Great Dane, Emerge, and Loadsmart work with Loop.
Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Susa Ventures, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.
About the Role
As a Customer Success Associate, you will be responsible for managing the audit process; ensuring accuracy, automation and continuous improvement to meet our client's key performance indicators. The Customer Success Associate is directly responsible for reducing overcharges, optimizing invoice management and enabling actionable data for our clients that is critical to their business. You will play a key role in identifying opportunities and ways to improve our products to enhance customer experience and stickiness, working alongside Customer Success Managers, Product and Engineering. Individuals in this role can grow into Customer Success Managers if they demonstrate aptitude and interest in that path. This role is located in Chicago and requires the individual to be in office multiple days per week.
Key Responsibilities
Oversee and manage the day-to-day audit process for clients
Proactively identify changes we can make to our internal application in order to improve and enable automation to the audit process
Partner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvements
Analyze freight cost data; identify discrepancies and errors in carrier billing; work with carriers to address systemic issues
Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions
Take the perspective of who we serve into everything you do, anticipating client needs, and responding quickly
Partner with Customer Success Managers to ensure client satisfaction and retention
Experienced Required
Entry level experience with desire to learn new skills; previous experience in operations, customer service or account management in the logistics/transportation industry is nice to have
Ability to collect data, analyze results, and draw valid conclusions
Passion for technology and data
Obsessive attention to detail
Proven problem solving results
Excellent written & spoken communication skills
Benefits & Perks
Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
401k plan
Unlimited PTO
Generous professional development budget to feed your curiosity
Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership
Great article about freight industry and Why You Should Join Loop
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Email Alert for Customer Success Associate jobs in Chicago, IL, United States
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