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Wolters Kluwer
Chicago, IL, United States
We are currently seeking dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal
Job Source: Wolters KluwerLoop
Chicago, IL, United States
About Loop Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder. Loop's modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain da
Job Source: LoopYCharts
Chicago, IL, United States
Description: Position: Customer Success Associate Location: Chicago, IL - hybrid position or Remote In Office Requirement: 1 day per week in office The Company: Building and executing a great investment strategy shouldn’t require a PhD, nor a million dollar budget. It should be simple. The wealth management industry is rapidly evolving, and
Job Source: YChartsYCharts
Chicago, IL, United States
Job Type Full-time Description Position: Customer Success Associate Location: Chicago, IL - hybrid position or Remote In Office Requirement: 1 day per week in office The Company: Building and executing a great investment strategy shouldn't require a PhD, nor a million dollar budget. It should be simple. The wealth management industry is r
Job Source: YChartsLoop
Chicago, IL, United States
About Loop Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder. Loop's modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain da
Job Source: LoopLibra Solutions Group
Des Plaines, IL, United States
Job Description Job Description We are currently recruiting full-time Customer Success Associates to process inbound calls for our Customer Success team. Qualified candidates will be energetic, customer centric, detail-oriented individuals who value a strong company culture. Candidates must be able to work the 9:30am – 6:00pm PST shift. This
Job Source: Libra Solutions GroupWolters Kluwer
Chicago, IL, United States
We are currently seeking a dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and lega
Job Source: Wolters KluwerThe Claims Solution
Oakbrook Terrace, IL, United States
Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. Job Description Managing accounts and engagements across your assigned clients; conducting new custom
Job Source: The Claims SolutionChicago, IL, United States
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer:
Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
At Sensormatic Solutions, a division of Johnson Controls, we bring together diverse data and insights with our intelligent operating platform that is crafted to drive improved shopper experiences and retail outcomes. Our innovative solutions (Loss Prevention, ShopperTrak and Inventory Intelligence) drive improved customer experiences and enable retailers to build streamlined shopping.
Want to learn more about Sensormatic Solutions and Sensormatic IQ? Find us here:
https://www.sensormatic.com/who-we-are
What you will do:
The Associate Customer Success Manager functions as a traffic subject matter expert for new and existing mid-market customers; manages ongoing relationships and identifies/implements traffic driven business solutions to assist in driving customer revenue. You will work closely with Mid Market Sales Managers pre and post-sale to deliver critically important insights for our customers and to drive continual ROI on Sensormatic’s systems and services.
You will ensure high levels of customer satisfaction leading to revenue retention and growth. Customer Success Managers understand customers’ opportunities, as presented in a data analysis, qualify opportunities based upon the customer’s expressed business challenges and jointly build a plan to get results. This role also has a focus on change management and how to not only present the plan, but assist where requested, in implementing the plan to the customer’s organization.
How you will do it:
Retain client revenue through delivery of key value add activities such as routine analysis, reporting training, data utilization coaching, and resolution of customer issues
Develop account plans to enhance customer satisfaction and mitigate attrition risk
Work closely with sales team to properly scope pilot guidelines to ensure successful execution
Lead clients through the results driven pilot process, including filed training and implementing standard processes based on identified opportunities to enhance rollout protentional
Recognize up-sell possibilities to new products by understanding the customers’ needs and following through with internal partners
Conduct routine meetings with clients to ensure Sensormatic is meeting clients’ existing and future business needs
Manage mid-market client accounts (up to 75 stores) and serve as the primary contact with a high degree of integrity at all times
Serve as internal voice of customer across Sensormatic departments including Solutions, Marketing, Finance, Operations, and Technology
Have a working knowledge of complete systems and the flow of data to the customer facing components
What we look for:
Required
Three or more years of account management, customer service, or business experience.
Bachelor's degree
Proficiency in Microsoft Office applications (Word, Excel, and PowerPoint)
Exceptional oral and written communication skills, including presentation skills
High degree of critical thinking skills
Customer-focused
Ambitious, able to work independently, able to organize workload efficiently
Ability to travel up to 10% of the time
Proven sense of urgency in competing daily tasks and meeting deliverables
Preferred:
Retail industry experience – at the store or corporate level.
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Email Alert for Associate Customer Success Manager jobs in Chicago, IL, United States
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