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Wheeler Staffing Partners
Addison, TX, United States
Wheeler Staffing Partners is on the lookout for a dedicated IT Support Specialist who is enthusiastic about providing exceptional technical support and playing a vital role in our IT infrastructure. We are committed to our employees' growth and well-being, offering a comprehensive benefits package and a collaborative work environment. Here's what m
Job Source: Wheeler Staffing PartnersWheeler Staffing Partners
Addison, TX, United States
Wheeler Staffing Partners is on the lookout for a dedicated IT Support Specialist who is enthusiastic about providing exceptional technical support and playing a vital role in our IT infrastructure. We are committed to our employees' growth and well-being, offering a comprehensive benefits package and a collaborative work environment. Here's what m
Job Source: Wheeler Staffing PartnersAcquire BPO Pty Ltd
Irving, TX, United States
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! L1 ICT support role, assisting US production and corporate staff for Dallas site. PD attached. Join the A-
Job Source: Acquire BPO Pty LtdHealthmark Group
Addison
Job Description Job Description COMPANY: HealthMark Group is a leading provider of healthcare release of information solutions, dedicated to simplifying and streamlining the exchange of medical data between healthcare providers, payers, and patients. We empower healthcare organizations to securely and efficiently manage the exchange of
Job Source: Healthmark GroupHealthMark Group
Addison, TX, United States
COMPANY: HealthMark Group is a leading provider of healthcare release of information solutions, dedicated to simplifying and streamlining the exchange of medical data between healthcare providers, payers, and patients. We empower healthcare organizations to securely and efficiently manage the exchange of health information, ensuring compliance wit
Job Source: HealthMark GroupDatamax Inc
Coppell, TX, United States
A successful Laserfiche Technology Specialist at Datamax is able to incorporate exceptional customer service, technical acumen, and troubleshooting knowledge to CARE for Datamax's growing customer base. The Technology Consultant (Content Management, Laserfiche) will work closely with customers, Datamax sales professionals, and Datamax project leade
Job Source: Datamax IncMurata Manufacturing Co., Ltd.
Carrollton, TX, United States
Select how often (in days) to receive an alert: For over 75 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into
Job Source: Murata Manufacturing Co., Ltd.City of Carrollton, TX
Carrollton, TX, United States
JOB TITLE: Service Support Specialist DEPARTMENT/DIVISION : Resolution Center REPORTS TO : Resolution Center Supervisor SUMMARY: Responsible for all incoming calls and/or emails for the City which includes responding to customer inquiries, concerns, and complaints regarding various departments. Responsible for researching and responding to inq
Job Source: City of Carrollton, TXBedford, TX, United States
Enjoy a Fast-Paced Professional Environment?
Are you technically savvy and wanting to work with some of the IT Support Industry's latest technology?
Want to be part of a professional team in an established, high-growth company?
We're one of the area's top Managed Technology Services Firms and we're looking for our next IT Support Specialist. We are seeking a motivated and experienced IT professional that can provide excellent customer service with a strong focus on the latest IT technologies. We offer a professional work environment with the ability to advance within. We offer Cloud Services, Onsite Server/Network install, On-premise Helpdesk, Onsite Technicians and Remote Support. We are proud to be an employee and customer driven company.
Job Summary
The IT Support Specialist position provides technical support and troubleshooting for customers with exceptional customer service.
* This is an in office position *
Responsibilities and Duties
Provides remote/phone/onsite computer support for employees of corporate customers.
Provides Cloud application support for Microsoft 365 and Azure
Provides support for Microsoft Operating Systems (Windows 10/11, Windows Server 2016/2019/2022, MacOS).
Provides support for Apple and Android mobile devices including configuration and email sync.
Provides and adheres to cybersecurity standards.
Handles 15-20 issues per day efficiently and appropriately.
Utilizes Azure Active Directory and Active Directory databases to reset passwords and create users.
Assists users in adding and changing network printers.
Provides technical support for VPN and remote connectivity issues.
Controls client computers utilizing remote access tools.
Provides VoIP phone support and troubleshooting
Troubleshoots remote access connectivity problems.
Performs troubleshooting to isolate and diagnose common system problems.
Documents client issues in our online ticketing system
Communicates with everyone effectively, timely, and consistently
Maintains a calm, positive attitude at all times.
Continuously achieves industry knowledge and certifications
Qualifications and Skills
* In order to be considered for the position and move forward in the interview process, qualified applicants must complete an assessment*
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience: 1-3 years of technical experience. 1 year experience in helpdesk environment with ITIL Certification preferred.
Technical Skills Required Knowledge: Networking- Intermediate
Server- Intermediate
Exchange - Intermediate
Microsoft 365 - Intermediate
Desktop support- Advanced
Preferred but not mandatory: Experience with ConnectWise or other PSA
Experience with RMM (Remote Monitoring and Management) system
Technical certifications, such as CompTIA, CCNA, M365, MCSE/MCITP
Other Skills and Abilities: Outstanding oral, written, technical, and business communication skills.
Superb customer service skills.
Strong technical and customer interaction skills.
Self-starter with excellent organizational, administrative and interpersonal skills.
Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
Ability to multi-task and work in fast paced environment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Email Alert for IT Support Specialist jobs in Bedford, TX, United States
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