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Texas Baptists
Dallas, TX, United States
Job Description Job Description Description: BASIC FUNCTION Support and assist in all areas of Support Services to include but not limited to receiving, shipping, and inventorying materials of the BGCT, along with Post Office delivery. Set up for meetings, backup the kitchen, and other assigned projects and tasks. Requirements: RESPONSIBILITIES
Job Source: Texas BaptistsTexas Baptists
Dallas
Job Description Job Description Description: BASIC FUNCTION Support and assist in all areas of Support Services to include but not limited to receiving, shipping, and inventorying materials of the BGCT, along with Post Office delivery. Set up for meetings, backup the kitchen, and other assigned projects and tasks. Requirements: RESPONSIBILITIES
Job Source: Texas BaptistsAltisource Portfolio Solutions, Inc.
Plano, TX, United States
**Client Support Specialist, Commercial Servicing** * Plano, TX, USA * Employees can work remotely * Full-time **Company Description** **Job Description** **Responsibilities:** * Responsible for the supporting clients who use the REALSynergy Commercial Real Estate Mortgage Loan Servicing System and associated products * Must be able to understand a
Job Source: Altisource Portfolio Solutions, Inc.Motion Recruitment Partners LLC
Dallas, TX, United States
An injury law firm is looking to bring on a IT Support Specialist to join their team on a full time basis.They are looking for a Support Desk Tech/IT Specialist having prior experience in an IT support position, a plus if you are coming out of a law firm, working with Windows 10/11, O365/M365, remote access, Active Directory, Azure and overall netw
Job Source: Motion Recruitment Partners LLCStellar Virtual
Dallas, TX, United States
Job Description Job Description Salary: $15.38 - $18.00/Hour Department / Area: Administration / Information Technology (IT) Reports To: Manager, Service Desk Position Classification/ Type: Full-Time, Hourly / Non-Exempt Location: Onsite - IT Warehouse (Farmers Branch, Texas) About Us Stellar Virtual is a dynamic and rapidly growing Texas-bas
Job Source: Stellar VirtualMoonlight Technology Solutions
Dallas, TX, United States
Job Description Job Description We're looking for an experienced IT support specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high
Job Source: Moonlight Technology SolutionsMoonlight Technology Solutions
Dallas, TX, United States
We're looking for an experienced IT support specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds
Job Source: Moonlight Technology SolutionsMoonlight Technology Solutions
Dallas, TX, United States
Description We're looking for an experienced IT support specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If
Job Source: Moonlight Technology SolutionsCarrollton, TX, United States
JOB TITLE: Service Support Specialist
DEPARTMENT/DIVISION : Resolution Center
REPORTS TO : Resolution Center Supervisor
SUMMARY: Responsible for all incoming calls and/or emails for the City which includes responding to customer inquiries, concerns, and complaints regarding various departments. Responsible for researching and responding to inquiries, complaints, and concerns. Responsible for logging inquiries, complaints, and concerns using various tracking databases. Accept credit card payments for various departments using various databases (e.g., SPL, HTE, and JEMS). Responsible for directing calls to the appropriate staff.
ESSENTIAL JOB FUNCTIONS:
Answers and responds to inbound phone calls, radio calls, and emails for multiple internal departments from citizens and staff. Transfers callers to appropriate internal departments and/or requested staff members as requested.
Responds to requests for information from the general public by phone, email, or in person; answers routine questions that can be confidential or sensitive in nature; directs visitors to appropriate locations; provides information on various departmental and city policies.
Asks customers appropriate questions in order to assess their needs.
Assists in the interpretation of City policies, department specific guidelines/policies, and/or ordinances for customers.
Assesses customers' tone of communication and responds appropriately and professionally.
Provides customers with appropriate contact information for internal and external departments and or services to resolve specific issues.
Researches information using various databases in order to respond to customers' inquiries, complaints, and concerns.
Reviews customer histories using appropriate databases in order to best assist them.
Logs all inquiries, complaints, and/or concerns received from citizens and staff into appropriate databases.
Enters a variety of information into applicable databases and systems.
Creates and processes work orders and dispatches crews to assist residents.
Processes and enters payment information into applicable database and issues confirmation to customers.
May analyze citation information and discusses options with individuals for handling citations.
May perform reception duties in the city hall lobby by greeting and directing visitors.
Performs other duties as assigned
SUPERVISORY/BUDGET RESPONSIBILITIES: None.
KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of telephone etiquette;
Knowledge of various City services (e.g., waste management, courts, utilities);
Basic knowledge of database systems;
Skilled in operating modern office equipment;
Skilled in providing customer service;
Skilled in handling irate customers;
Skilled in handling cash;
Skilled in handling frequent interruptions;
Skilled in performing basic mathematical calculations;
Skilled in operating a computer and related software applications;
Skilled in communicating effectively with a variety of individuals.
Ability to maintain professionalism in various situations.
MINIMUM QUALIFICATIONS: High School Diploma or G.E.D.
One year of progressively responsible customer service experience in a high volume customer service environment.
PREFERENCES: Experience as a customer service representative in a centralized customer service center.
WORKING CONDITIONS: Frequent reaching, sitting, standing, walking, talking, seeing, hearing, and manual dexterity.
Occasional lifting and carrying up to 10 pounds.
Work is typically performed in a standard office environment.
CONDITIONS OF EMPLOYMENT: Must pass pre-employment drug test.
Must pass criminal history check.
Must pass motor vehicle records check.
Other details Job Family Specialist, Service Support
Job Function Administrative
Pay Type Hourly
Hiring Rate $18.56
Apply Now
Email Alert for Service Support Specialist jobs in Carrollton, TX, United States
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