Technology Specialist - Laserfiche Support

Coppell, TX, United States

A successful Laserfiche Technology Specialist at Datamax is able to incorporate exceptional customer service, technical acumen, and troubleshooting knowledge to

CARE for Datamax's growing customer base. The Technology Consultant (Content Management, Laserfiche) will work closely with customers, Datamax sales professionals, and Datamax project leaders to deliver content management, digital forms, and workflow solutions using Laserfiche content management software. Specific responsibilities include:

Participating in pre-sale customer activities Demo creation and support

Proof of concept creation and support

Answering customer questions

Assisting with customer presentations

Project definition and scope development

Project implementation

Post-sale support of Laserfiche content management solutions

General technical support for non-content management customers When not actively involved in Laserfiche opportunities, projects, and support, assistance with normal managed service projects and general help desk support activities will be required

Qualifications

There are two important characteristics possessed by Technology Consultants: People skills and technical competence.

People Skills

Technology Consultants spend a great deal of time working with clients. The ideal candidate must work well with a

diversity of personality types in various business and technical settings. It is the responsibility of the Technology

Consultant to accommodate client attitudes and requests provided that they do not interfere with the accurate and

timely completion of assigned projects and standard Datamax service delivery protocol. The ideal candidate will have a

“can do” attitude and a commitment to being a team player.

Technical Competence

Technology Consultants (Content Management, Laserfiche) are responsible for designing, implementing, and managing

both small and large-scale enterprise Laserfiche projects using modern technologies commonly found in corporate

America. They must also have customization and development knowledge regarding various enterprise messaging

platforms, application development tools, and database servers. A strong knowledge of Windows Server technology,

Windows networking, and Microsoft SQL Server will be utilized when performing daily job functions. Familiarity with

VB.net, JavaScript, HTML, and CSS is beneficial in this role.

Reporting Relationship

Technology Consultants (Content Management, Laserfiche) report to the local technology service delivery

manager/supervisor in each marketplace for general personnel supervision and role guidance. The day-to-day activities

of Technology Consultants are managed by both Project Leaders and local technology service delivery

managers/supervisors.

Key Functions

Client Relations

One of the primary duties of the Technology Consultant is the maintenance and perpetuation of client relationships. This

may take the form of seeking out key contacts while on client site for a personal project progress report, contacting

clients after an engagement to assess customer satisfaction, or periodically contacting clients to determine the success

and status of work previously performed.

Sales Support

Technology Consultants support direct sales effort in a variety of ways. Technology Consultants may be asked to

participate in pre-sale customer visits in the field with sales people, they may be asked to assist with the preparation of

proposals and bid responses, and they may proactively pursue new business opportunities within existing clients.

Personal Technical Growth

Technology Consultants must be subject matter experts in multiple technologies. It is the personal responsibility of each

Technology Consultant to ensure that their technical skills remain marketable. Efforts to maintain a high degree of

technical knowledge may include, but not be limited to, proactively subscribing to and reading trade magazines and

relevant blogs, regularly reviewing technical and product literature from relevant manufacturers, attending user group

meetings, and attending vendor-sponsored conferences.

Management Efficiency

Examples of management efficiency include but not be limited to:

1. Updating Autotask tickets accurately and in a timely fashion without prompting from management staff

2. Communicating effectively and efficiently and keeping team leadership apprised of project status on a timely basis

3. Reading and effectively responding to all email, voicemail, and pager-based messages in a timely manner

4. Studying for and attaining certifications identified by management within agreed upon timeframes

5. Dressing appropriately (according to TSG standards) for client engagements

Education & Skills

Experience with and/or certifications for Laserfiche content management software is desired

Experience with and/or certifications for non-Laserfiche content management software is valuable but not required

Experience with and/or certifications for Microsoft server, networking or SQL Server is valuable but not required

Experience with VB.net, JavaScript, HTML, and CSS is beneficial but not required

Experience providing support in customer-facing roles and working with ticket-based time and task management

software is beneficial but not required

Benefits: Major Medical / Vision, and Dental Insurance

401(k) with Profit Sharing and Matching

Paid Vacation, Sick, and Holiday Time Off

Expense reimbursement

Life and AD&D Insurance

Employee Assistance Program

Requirements: Previous experience and/or Certifications with Laserfiche, other document management software, business process management, Microsoft, Dell, ConnectWise and Kaseya is a plus

Managed Services experience is a preferred

Strong interpersonal skills to communicate effectively with customers

Exceptional customer service skills

Professional appearance and demeanor

Strong technical aptitude, troubleshooting skills, and networking knowledge is desired.

Strong knowledge in database management and configuration is desired.

Updating knowledge and certifications to keep up with rapid advancements in computer technology is required.

Technical degree or equivalent preferred

The ability to quickly and accurately diagnose technology problems

Possess strong time management and documentation skills

Works well in difficult situations to solve customer issues and achieve a positive result

Ability to work under time constraints and in high-pressure situations

Reliable transportation and a valid driver’s license are required

Relatively clean driving record

Self-discipline, maturity, honesty, professionalism, courteousness

Organizational skills

Datamax of Texas is proud to be an Equal Opportunity Employer. Please include salary history when submitting resume.