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Valenz
Phoenix, AZ, United States
Valenz® Health simplifies the complexities of self-insurance for employers through a steadfast commitment to data transparency and decision enablement powered by its Healthcare Ecosystem Optimization Platform. Offering a strong foundation with deep roots in clinical and member advocacy, alongside decades of expertise in claim reimbursement and pay
Job Source: ValenzIT1
Tempe
iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 10 years. This is a testament to the great team and culture we have here at iT1!
Job Source: IT1Insight Global
Scottsdale, AZ, United States
Job Description Insight Global is seeking a Service Desk Technician for a client in Scottsdale, AZ. The IT Service Desk Technician is responsible for providing multiple-level technical/customer service and support to company end-users and desktop-related applications, computers, accessories, and peripherals. This person will assist with desktop sy
Job Source: Insight GlobalInsight Global
Scottsdale
Job Description Insight Global is seeking a Service Desk Technician for a client in Scottsdale, AZ. The IT Service Desk Technician is responsible for providing multiple-level technical/customer service and support to company end-users and desktop-related applications, computers, accessories, and peripherals. This person will assist with desktop sys
Job Source: Insight GlobalAccountabilIT LLC
Scottsdale, AZ, United States
AccountabilIT is a full spectrum IT services firm headquartered in Scottsdale, offering Cybersecurity, Service Desk, Cloud and Virtualization, Disaster Recovery, Managed and Professional Services. We are strong believers in promoting from within and we view our Service Desk as a great opportunity to develop your IT career. A Service Desk Technicia
Job Source: AccountabilIT LLCGurstel Chargo
Scottsdale, AZ, United States
GURSTEL LAW FIRM, P.C. – HELP DESK TECHNICIAN GET TO KNOW US Gurstel Law Firm, P.C. (hereinafter “Gurstel” or “Firm”) is a multi-state litigation law firm representing creditors in all aspects of the legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Nebraska, Nevada, Utah, W
Job Source: Gurstel ChargoMVM
Phoenix, AZ, United States
About MVM, Inc. Service, Support, Success are the pillars upon which MVM's founders built the company, and they continue to serve as MVM's core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedica
Job Source: MVMHybrid IT Services, Inc
Gilbert, AZ, United States
Job Overview We are looking for an IT Help Desk Technician to join our Customer Services team. As an IT Help Desk Technician, your role is to diagnose and resolve all the issues our customers are facing and providing them solutions as early as possible. Technical support and technical assistance are the two major responsibilities that you are expe
Job Source: Hybrid IT Services, IncTempe, AZ, United States
iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 10 years. This is a testament to the great team and culture we have here at iT1!
The Service Desk Technician I is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. Our Managed Services team is the forefront of our services organization, and this role will be required to engage with a variety of Clients daily. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services.
Requirements
Provides support via phone, e-mail and chat to employees of corporate clients.
Assists users in troubleshooting Outlook.
Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11).
Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
Provides support for mobile devices including configuration and email sync.
Handles 50-60 issues per day efficiently and appropriately.
Maintains regular and punctual attendance.
Utilizes Active Directory database to reset network passwords.
Assists users in adding and changing network printers.
Provides technical support for VPN connectivity issues.
Controls user’s computers utilizing remote access tools.
Troubleshoots remote access connectivity problems.
Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with client service expectations.
Qualifications
1-3 years’ experience in call center or service desk environment.
Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11
Office 365 Support
User creations/terminations (tasks/requests)
End-user self-service tools
Cloud support – multiple device data syncing
AutoTask or other ticketing systems
Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills
Experience navigating a knowledgebase.
Proficient use of Microsoft Office applications
IT troubleshooting
Strong organization, time management, and prioritizing skills
Completed High School Diploma/GED
Other Skills and Abilities
Strong technical and client interaction skills.
Self-starter with excellent organizational, administrative and interpersonal skills.
Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
Excellent oral, written, technical, and business communication skills.
Ability to multi-task and work in fast paced environment.
Physical Demands
Sit at a computer for 8 hours per day
Keyboarding for 8 hours per day
Near Vision (working with small objects or reading small print)
Speaking (communicating information to clients / coworkers)
Hearing Requirements (In person speech, telephone, other sounds)
Job Location
Hybrid/Onsite position at the headquarter office location in Tempe, AZ.
Benefits
Insurance: Health Insurance, Vision, Dental, and Life Insurance
Leave and Holidays: Paid Vacation, Paid Holidays
Retirement: 401K Plan with company match (eligible after 1 year of employment)
In-house fitness center
Email Alert for Service Desk Technician I jobs in Tempe, AZ, United States
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