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Gothic Landscape, Inc.
Phoenix
Job Description Job Description Are you our next great Help Desk Technician? The ideal Help Desk Technician will be responsible for providing excellent day-to-day technical support to our internal customers while maintaining a positive solution focused mindset. The candidate will be responsible for installing applications, configuring computers,
Job Source: Gothic Landscape, Inc.Hybrid IT Services, Inc
Gilbert, AZ, United States
Job Overview We are looking for an IT Help Desk Technician to join our Customer Services team. As an IT Help Desk Technician, your role is to diagnose and resolve all the issues our customers are facing and providing them solutions as early as possible. Technical support and technical assistance are the two major responsibilities that you are expe
Job Source: Hybrid IT Services, IncMVM
Phoenix, AZ, United States
About MVM, Inc. Service, Support, Success are the pillars upon which MVM's founders built the company, and they continue to serve as MVM's core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedica
Job Source: MVMCALIBRE Systems
Arizona City, AZ, United States
Job Description CALIBRE Systems Inc., an employee-owned Management Consulting and Digital Transformation company, is seeking a Help Desk Technician to join our team in Ft. Huachuca, AZ! The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship.
Job Source: CALIBRE SystemsGurstel Law Firm P C
Scottsdale
Job Description Job Description GURSTEL LAW FIRM, P.C. – HELP DESK TECHNICIAN GET TO KNOW US Gurstel Law Firm, P.C. (hereinafter “Gurstel” or “Firm”) is a multi-state litigation law firm representing creditors in all aspects of the legal collection process. The Firm is headquartered in Golden Valley, Minnesota with
Job Source: Gurstel Law Firm P CInsight Global
Phoenix, AZ, United States
Job Description A client in Phoenix, AZ is looking for a Help Desk Technician to join their team. Responsibilities of this individual are shown below: Handling Customer Inquiries: Responding to customer questions and complaints related to technical issues. Troubleshooting: Diagnosing and resolving hardware, software, and networking problems. Sy
Job Source: Insight GlobalGothic Landscape
Phoenix, AZ, United States
Are you our next great Help Desk Technician? The ideal Help Desk Technician will be responsible for providing excellent day-to-day technical support to our internal customers while maintaining a positive solution focused mindset. The candidate will be responsible for installing applications, configuring computers, setting up mobile devices, troubl
Job Source: Gothic LandscapeSunSoft Online
Phoenix
Job Description Job Description Position Description: Under general supervision, provides technical support by applying a broad understanding of computer systems products and services. Maintains information technology service, functionality, and user satisfaction by answering questions, troubleshooting, and resolving more complex problems. Respon
Job Source: SunSoft OnlineScottsdale, AZ, United States
GURSTEL LAW FIRM, P.C. – HELP DESK TECHNICIAN
GET TO KNOW US Gurstel Law Firm, P.C. (hereinafter “Gurstel” or “Firm”) is a multi-state litigation law firm representing creditors in all aspects of the legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Nebraska, Nevada, Utah, Wisconsin and Wyoming. Its practice is focused on the development of attorneys’ litigation skills, strategies and industry knowledge.
CULTURE At Gurstel, we operate on our Core Values of Doing Right, Achieving Results, and Maintaining our Integrity . We champion diversity and are a very fast-paced, enthusiastic group of people! Success is celebrated and we are looking for people who share those same values with the drive to exceed expectations and think outside the box! Our culture is what makes our Firm a fun and rewarding place to work.
JOB SUMMARY
The Help Desk Technician is a results-driven individual with entry level experience in the Information Technology field. This individual is responsible to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. This individual is the forward face of our technology organization, and as such much maintain exemplary customer service standards. As a Help Desk Technician, you will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that extend beyond Tier I span of control.
DUTIES AND RESPONSIBILITIES
Manage Help Desk tickets in a timely manner
Respond to customer issues via phone, email, and ticketing system
Provide excellent customer service
Document issues and gather information, then escalate issues to the next tier of support
PC hardware and software support
Follow-up with customers to ensure issues are resolved
Provide daily and weekly status updates as required
Look for opportunities to simplify the designs, operations, and deployment plans; reduce complexity while providing performance, agility, and scalability
Maintains quality of service by establishing and enforcing organization standards.
Communicate all relevant IT events and issues with appropriate staff regularly and efficiently
Perform user onboarding and offboarding.
Work with visiting vendors to ensure security
QUALIFICATIONS AND SKILLS Any Microsoft/Network/A+ Certifications, preferred
2+ years of experience working in a help desk environment
Proficiency with Microsoft Products
Proficient with remotely supporting users
Excellent written and verbal communication skills
Highly organized
Ability to diagnose and resolve basic computer technical issues
Sharp assessment skills with the ability to decipher “wants” versus “needs” and comfortable negotiating prioritization accordingly
See a problem or opportunity, take ownership and act on it independently
Law Firm experience is a plus
Legal Claims Platform experience a plus
Experience with Commercial Legal Software a plus
COMPETENCIES Technical Skills 30%
Dependability 30%
Customer Service 20%
Problem Solving 20%
TRAVEL – 10% local travel only
COMPENSATION AND BENEFITS Medical, Dental, Vision, STD, LTD, Life, 401k, and Profit Sharing.
Paid Time Off (PTO)/ Paid Holidays
We are looking for individuals who share our Core Values: Do Right, Achieve Results, and Maintain Integrity.
EOE
If you are based in California, you can read information for California residents linked here
Email Alert for Help Desk Technician jobs in Scottsdale, AZ, United States
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