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Mortgage Customer Service Rep

Irving, TX, United States

What is the position:

The Mortgage Customer Service Rep. is responsible for providing quality service to mortgage customers.

What will you do:

Assist the loan department in building customer relationships

Manage a heavy call volume

Support the Loan Department with the processing of mortgage loan documentation

Interact with the Loan Officer, other internal department personnel, and customers

Ensure tasks are completed timely, accurately, and professionally

Resolve loan documentation issues

Maintain and continuously improve loan operations policy, procedure, and performance.

Ensures loans and processes meet compliance standards.

Assist with reports and audits in the evaluation of loan operations performance.

What are the requirements:

High School Diploma required

Call/contact center experience

Able and willing to quickly learn industry

Some knowledge of general banking policies/procedures

Proficiency with Microsoft programs

Excellent oral and written communication skills

Strong organizational and prioritization skills

Ability to multi-task, think, and act strategically

Able to pass a drug, background, and fingerprint screen

Excellent customer service skills

You would be really happy working here if:

You can strategize, understanding the goals of the company and creating effective plans to achieve those goals.

You can be counted on in crucial times, possessing great focus while completing projects successfully and efficiently.

Apply

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