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WebTPA
Irving, TX, United States
**Customer Service Rep** Location Irving, Texas, United States Category Customer Service/Claims Full-time 26421 JOB DESCRIPTION **Job Summary** The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the qu
Job Source: WebTPAMeridian Brick
Carrollton, TX, United States
** Customer Service Rep** **Job Category****:** Customer Service **Requisition Number****:** CUSTO002048 Showing 1 location **Job Details** **Description** JOB TITLE: **Customer Service Representative** DEPARTMENT: Sales LOCATION: Charlotte, NC TRAVEL: N/A Meridian Brick brings together hundreds of years of brickmaking legacy and today is North Ame
Job Source: Meridian BrickGEODIS Group
Coppell, TX, United States
** Customer Service Rep** **Job Category****:** Operations **Requisition Number****:** CUSTO019802 Showing 1 location **Job Details** **Description** **Summary:** The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a
Job Source: GEODIS GroupHomeServe USA
Grand Prairie, TX, United States
** Customer Service Rep** **Job Category****:** Crawford **Requisition Number****:** CUSTO005038 Showing 1 location **Job Details** **Description** Crawford Services, Inc. is a leading Plumbing and HVAC company in North Texas, and home of the 5-Star Technician. We value honesty, respect, knowledgeability, client-focus, efficiency and are committed
Job Source: HomeServe USAHorace Mann
Addison, TX, United States
**Customer Service Rep** **We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare f
Job Source: Horace MannEpimed International Inc
Dallas, TX, United States
**Job Title** Customer Service Representative **Company** Epimed **Location** Dallas, TX **Industries** Medical Devices and Supplies **Job Type** Full Time Employee **About The Job Customer Service Representative** Epimed is a development, design, manufacturing, and distribution company creating innovative medical products for over 40 years. Our fo
Job Source: Epimed International IncNOVO
Dallas, TX, United States
Novo Building Products is an industry-leading manufacturer and distributor of mouldings, stair parts, doors, and specialty building products. Novo Building Products family of companies includes Ornamental Decorative Millwork, L.J. Smith Stair Systems, Empire Moulding & Millwork, Southwest Moulding & Millwork, and Novo Direct. Just as our products
Job Source: NOVOEmpowered Cities
Lancaster, TX, United States
**Location** Lancaster, Texas **Customer Service Rep** Summary:The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.Job Duties: Interacts with customers by phone, email, or in p
Job Source: Empowered CitiesDallas, TX, United States
** Customer Service Rep**
**Job Category****:** Operations **Requisition Number****:** CUSTO021125 Showing 1 location **Job Details**
**Description**
**Summary:**
The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.
**Job Duties** :
Interacts with customers by phone, email, or in person and receives orders or changes in service
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability
Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information
Assures proper invoicing of accounts by verifying computer generated invoices
Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
Reports customer feedback to management, including any signs of customer dissatisfaction
Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
Performs paperwork associated with orders including the maintenance of customer files
Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office
Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
Works with management regarding product routing for customers
Other duties as required and assigned
For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action
**Requirements:**
High school diploma or GED (General Education Diploma) equivalency
Minimum 6 months related experience and/or training
Experience with AS400 operating systems and warehouse management systems preferred
PC literate with experience with Microsoft Outlook, Word and Excel
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
**Environment:**
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles and is regularly exposed to ambient lighting and temperate climate conditions. The employee may be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Duties as documented in this job description are considered Essential Functions and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform Essential Functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions.
**Skills**
**Education**
**Experience**
Email Alert for Customer Service Rep jobs in Dallas, TX, United States
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