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WebTPA
Irving, TX, United States
**Customer Service Rep** Location Irving, Texas, United States Category Customer Service/Claims Full-time 26421 JOB DESCRIPTION **Job Summary** The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the qu
Job Source: WebTPAHomeServe USA
Grand Prairie, TX, United States
** Customer Service Rep** **Job Category****:** Crawford **Requisition Number****:** CUSTO005038 Showing 1 location **Job Details** **Description** Crawford Services, Inc. is a leading Plumbing and HVAC company in North Texas, and home of the 5-Star Technician. We value honesty, respect, knowledgeability, client-focus, efficiency and are committed
Job Source: HomeServe USAGEODIS Group
Dallas, TX, United States
** Customer Service Rep** **Job Category****:** Operations **Requisition Number****:** CUSTO021125 Showing 1 location **Job Details** **Description** **Summary:** The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a
Job Source: GEODIS GroupMeridian Brick
Carrollton, TX, United States
** Customer Service Rep** **Job Category****:** Customer Service **Requisition Number****:** CUSTO002048 Showing 1 location **Job Details** **Description** JOB TITLE: **Customer Service Representative** DEPARTMENT: Sales LOCATION: Charlotte, NC TRAVEL: N/A Meridian Brick brings together hundreds of years of brickmaking legacy and today is North Ame
Job Source: Meridian BrickGEODIS Group
Coppell, TX, United States
** Customer Service Rep** **Job Category****:** Operations **Requisition Number****:** CUSTO019802 Showing 1 location **Job Details** **Description** **Summary:** The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a
Job Source: GEODIS GroupEpimed International Inc
Dallas, TX, United States
**Job Title** Customer Service Representative **Company** Epimed **Location** Dallas, TX **Industries** Medical Devices and Supplies **Job Type** Full Time Employee **About The Job Customer Service Representative** Epimed is a development, design, manufacturing, and distribution company creating innovative medical products for over 40 years. Our fo
Job Source: Epimed International IncHorace Mann
Addison, TX, United States
**Customer Service Rep** **We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare f
Job Source: Horace MannEmpowered Cities
Lancaster, TX, United States
**Location** Lancaster, Texas **Customer Service Rep** Summary:The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.Job Duties: Interacts with customers by phone, email, or in p
Job Source: Empowered CitiesDallas, TX, United States
Novo Building Products is an industry-leading manufacturer and distributor of mouldings, stair parts, doors, and specialty building products. Novo Building Products family of companies includes Ornamental Decorative Millwork, L.J. Smith Stair Systems, Empire Moulding & Millwork, Southwest Moulding & Millwork, and Novo Direct.
Just as our products are used to build something new and inspire others to make living spaces more beautiful, we endeavor to impact the people and communities we touch every day positively.
Position Summary
This position is responsible for providing support and solutions to the pro sales customer segment. Works with Account Managers to ensure orders, quotes, credits, and returns are completed in a timely fashion.
Essential Responsibilities
•Strives to drive customer satisfaction to increase the combined overall sales volume.
•Manually hand key stock orders and returns.
•Answers calls from the call center/queue. Provides quotes and confirmations; responds promptly and professionally to customer requests.
•Establishes credibility and respect with the company's pro sales customer base, stakeholders, and others.
•Develops/maintains expertise in an assigned specialty area to support departmental efforts and uses ingenuity to develop new processes.
•Procures pro sales customer order information and enters order information in a timely and accurate fashion.
•Coordinates warehouse and shipping exceptions with Operations.
•Proactively works with Account Managers on all matters, including proper processing of credits/returns, ensuring the paperwork is complete and that the credit/return is accurate.
•Communicates with Purchasing Department regarding large sales and out-of-stock concerns.
•Reports to the Manager regarding market intelligence relating to pricing and customer needs/special requests.
•Provides input for catalogs and price lists.
•Follows established procedures for placing customer orders, servicing customers, adhering to pricing guidelines, and recommending changes when warranted to achieve overall company goals.
•Assists in training new department personnel and demonstrates a high standard of teamwork, professionalism, conduct, and dedication to Novo Building Products' goals.
• Assists with special order process, tracking ETAs, placing special orders, and placing POs.
Basic Qualifications (Required)
•Bachelor's Degree in Construction Management, Marketing, Business Administration, or a comparable area of study is preferred
•Excellent organizational and communication skills
•Self-confidence and telemarketing skills are essential
•Proficiency in Microsoft Outlook, Word, and Excel
•Effective communication skills, both written and oral (English), and a courteous telephone manner
Preferred Qualifications
•Minimum of three years experience in a building material sales and service environment is desired.
•Basic understanding of the supply chain to the building materials industry is desired
Travel Requirements
•Travel is primarily local during the business day, although some out-of-the-area travel and overnight may be expected.
Why Work with Us?
We offer competitive wages, shift premiums, and health benefits. Benefits include a clean work environment, medical, dental, vision, life insurance, short-term disability, long-term disability, employee assistance program, Paid Time Off (PTO), and 401k program with employer match.
We have a dynamic culture with our team members who are encouraged to contribute, change, grow, and get rewarded accordingly. If you're passionate about contributing to a great team, we would love to hear from you!
For more information, please visit our website at: www.novobp.com/careers
NOVO Building Products is an Equal Employment Opportunity employer M/F/D/V
Email Alert for Customer Service Rep jobs in Dallas, TX, United States
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