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National Guard Employment Network
Frisco, TX, United States
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required sk
Job Source: National Guard Employment NetworkNCR Atleos
Frisco, TX, United States
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Support Center Representative Cardtronics makes ATM cash access conv
Job Source: NCR AtleosWyndy.com, Inc.
Frisco, TX, United States
A school commute assistant provides safe transportation for students to and from school. They ensure that students are picked up and dropped off at designated locations, following predetermined routes and schedules. School commute assistants must adhere to traffic laws and maintain a clean and comfortable environment for students. They must communi
Job Source: Wyndy.com, Inc.kite
Frisco
Job Description Job Description We are kite, and we think a sales agency should aim higher. The best sales results are delivered by people having real conversations, and the best ones begin with understanding people and appreciating them. After all, people like being treated fairly, openly and honestly. That's how we fly. Our Mission: We live to
Job Source: kiteKrispy Kreme Doughnut Corporation
Frisco, TX, United States
If you love spreading joy, then this position is for you! Our Doughnut Specialist team members are the face of Krispy Kreme in our shops. You will get to enjoy interactions with our customers and inspire customer wonder by serving them our delectable doughnuts. Doughnut Specialists also ensure that our stores are well-ordered and inviting. What wil
Job Source: Krispy Kreme Doughnut CorporationCornerstone Hospitality
Frisco, TX, United States
As a Housekeeper-cleaning staff, you will be responsible for cleaning guest rooms and responding to guest requests in the hotel's ongoing effort to provide excellent customer service and financial returns. Specifically, you would be responsible for performing the following tasks to the highest standards Clean rooms as assigned, which includes, amo
Job Source: Cornerstone HospitalityPrivia Medical Group LLC
Frisco, TX, United States
We are currently looking for a BC/BE Pediatrician to join our primary care practice in Frisco, Texas. Outstanding opportunity to join our well-established private practice and work alongside a board certified pediatrician with tenured support staff Our providers offer the full scope of pediatric care for pre-natal to 18 yrs old We are looking to
Job Source: Privia Medical Group LLCPerry Homes
Frisco, TX, United States
Acquire and apply the appropriate knowledge of Perry Homes construction procedures regarding the Phase II process (from sheetrock tape and float to home completion) and perform warranty service according to Company procedures. Responsibilities •Coordinate the various independent contractors over multiple jobsites •Order construction materials •Mo
Job Source: Perry HomesFrisco, TX, United States
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
ESSENTIAL DUTIES AND RESPONSIBILITIES Ability to understand the current state of ATMs to fully diagnose problems for resolution
Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
Create, review and close tickets and maintain accurate customer records
Answer inbound calls from clients, customers, and external vendors
Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
Provide efficient productivity and superior quality service while working in a fast-paced environment
Ability to effectively handle in user and Regulation E/Card Trace calls from customers
Make outbound calls to clients, customers, and external vendors
Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
Ability to work multiple systems simultaneously
Handle internal/external reports and status updates
Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
Follow-up on open investigations to ensure smooth handling and accurate closure
Assume special projects as required by management
***1st, 2nd & 3rd Shifts Available (dependent on team)***
SYSTEMS INVOLVED Microsoft Office
ADP Self Service
CORE
Device Manager
Windows XP Operating Systems
Additional Qualifications/Responsibilities
EDUCATION, EXPERIENCE & REQUIREMENTS Bachelors' degree preferred; High School diploma or equivalent required.
1 year prior customer service/call center work experience required; preferably in a technical environment.
Previous handling of inbound and outbound call center phones preferred.
Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.
Ability to type a minimum of 50wpm.
Demonstrate independent decision-making skills.
Ability to work various shifts, including days, evening, weekends, and holidays.
Must be able to successfully pass all applicable background screening tests.
Email Alert for Help Desk Representative II (Frisco, TX) jobs in Frisco, TX, United States
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