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ORS Partners
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Job Source: ComcastComcast
Denver, CO, United States
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Job Source: ComcastDenver, CO, United States
**Technical Support Specialist**
* Denver, CO
* Full-Time
* Support
* Technical Support Specialist
**How youll make an impact:**
Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.
Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven Technical Support Specialist to join our team.
As a Technical Support Specialist at Cin7, youll provide unparalleled support for our high profile customers, empowering them to streamline their businesses to come out better on the other side. Our goal is to build the best Customer Support department on the planet, and you will help us do that!
If you always STRIVE to be your best, youre PASSIONATE, you love to INNOVATE and COLLABORATE, and you have a strong sense of INTEGRITY, you may be ready to put our company values into practice!
**If so, heres what youll do in this role:**
* Interact with the customers through our leading class customer portal (powered by Salesforce) to determine the nature of technical issues in an expedient, efficient and friendly manner.
* Collaborate with the team to identify and diagnose hardware and software faults or user errors.
* Conduct detailed investigations into customers technical issues or user challenges with the Cin7 platform.
* Communicate Cin7 product usage to our global product managers in order to optimize product performance and enhance client experience.
* Collaborate closely with customers, updating them on the timelines and status on the tickets.
* Build customer loyalty and trust through demonstrating superior technical knowledge and efficient resolutions.
* Help to install & configure clients computer hardware, operating systems and applications.
* Log queries into the system and coordinate their progress and resolution.
* Willingly offer advice and guidance to promote maximum output for clients from Cin7 products.
**Heres what youll bring with you:**
* 2+ years' experience in a customer support role, preferably at a software company
* Retail, wholesale or inventory software experience preferred
* Superior interpersonal and customer support skills to provide excellent service
* Professional verbal and written communication skills
* Aptitude to build strong analytical and critical thinking skills
* Experience supporting customers through a variety of contact channels including chat, email and phone
* Good understanding of SQL
* Base level skills with HTML, CSS, C# or similar programming languages
* An overall understanding of the technical side of software integrations
* Ability and willingness to work early morning shifts and weekends (i.e. 5am-1:30pm) if necessary
**In return, we offer:**
* Competitive benefits, including medical, dental, vision, and 401k.
* A flexible PTO policy, allowing you the time you need to recharge.
* A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
* A diverse team, where everyone helps each other and inclusion is a core value.
* Frequent company sponsored events so you can get to know your coworkers.
**Location:**
Please note that this role is based in Denver, CO. Though we have some flexibility on timing for relocation, we are not considering permanently remote candidates at this time. We are a hybrid work environment.
CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company.
At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.
**Compensation**
$50K-$70K
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Email Alert for Technical Support Specialist jobs in Denver, CO, United States
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