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CIN7 Ltd
Denver, CO, United States
**Technical Support Specialist** * Denver, CO * Full-Time * Support * Technical Support Specialist **How youll make an impact:** Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales
Job Source: CIN7 LtdORS Partners
Golden, CO, United States
Overview At Sensera Systems (www.SenseraSystems.com) we are leading a revolution in the multi-trillion dollar construction market to improve efficiency, profits, and safety. Our growing set of construction automation and site security solutions include solar/wireless cameras and remote monitoring systems. We have over 2,000 customers and are a rap
Job Source: ORS PartnersVerint Systems
Denver, CO, United States
At Verint, we set the standard for understanding the unique fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of security solutions. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and
Job Source: Verint SystemsBlackCloak, Inc.
Denver, CO, United States
BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this m
Job Source: BlackCloak, Inc.Verint Systems
Denver, CO, United States
At Verint, we set the standard for understanding the unique fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of security solutions. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and
Job Source: Verint SystemsACL Digital
Denver, CO, United States
Responsibilities (include but not limited to): Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues. Laptop troubleshooting, maintenance and administration. Apple MacBook support and troubleshooting. Apple iOS and Android device support; setup and confi
Job Source: ACL DigitalComcast
Denver, CO, United States
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider t
Job Source: ComcastComcast
Denver, CO, United States
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for whats next. Powered by the nations largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nations largest technology provider to s
Job Source: ComcastDenver, CO, United States
BioTrack, a Forian Inc. company, develops cutting-edge seed-to-sale tracking technology for the emerging cannabis industry. Our goal as a seed-to-sale software provider is to bring cannabis out of prohibition by proving that the industry can operate safely and with accountability.
We are looking for talented and high energy Technical Support Specialists to join our dedicated and growing team to provide exceptional customer service to our customers. You will be supporting end users during troubleshooting activities as well as interacting directly with operating systems, hardware, and software offerings.
**Responsibilities**
* Provide remote technical support to clients leveraging our technology throughout the seed-to-sale lifecycle (e.g. harvesting plants, converting inventory, wholesale transfers)
* Install, test and configure new workstations, peripheral equipment and software
* Utilize ticketing system (Salesforce) to monitor, escalate, and assist with customer issues
* Troubleshoot customer issues encountered while using the software and provide actionable tips to resolve problems
* Collaborate with team members and industry experts to resolve complex problems
* Document detailed notes on each account that is managed
* Apply customer service and dispute resolution skills, quickly developing client relationships
**Qualifications**
* Technical support experience
* Customer service experience
* Hardware experience (label printers, receipt printers, scales, and scanners), preferred
* SQL knowledge a plus
* Ability to multi-task and work well under pressure
* Associates Degree with two years equivalent related experience preferred
* Strong communication skills, both verbal and written. Proven phone and email abilities required.
* Interpersonal skills
* Postgres experience a plus
* Salesforce experience a plus
* Case Management experience a plus
* Ability to keep track of workload, tasks, and timelines
*Forian Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*
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Email Alert for TECHNICAL SUPPORT SPECIALIST jobs in Denver, CO, United States
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