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Veolia WTS
Denver, CO, United States
Job Description We are currently searching for a Technical Support Specialist, experienced with Civil 3D and MAP3D in a Microsoft environment, to provide support and solutions to our clients. This role is a vital part of the Solution Center team and involves talking to clients about their Autodesk software issues and researching problems, testing
Job Source: Veolia WTSBioTrack
Denver, CO, United States
BioTrack, a Forian Inc. company, develops cutting-edge seed-to-sale tracking technology for the emerging cannabis industry. Our goal as a seed-to-sale software provider is to bring cannabis out of prohibition by proving that the industry can operate safely and with accountability. We are looking for talented and high energy Technical Support Specia
Job Source: BioTrackQuadient
Denver, CO, United States
Connect with Quadient Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day
Job Source: QuadientFacilitates
Greenwood Village, CO, United States
Summary: This job family is the first line of support in answering questions in resolving technical problems for clients. It also provides assistance regarding the use of computer technology on various platforms and hardware, software, printing, installation, applications, E-mail and multiple operating systems. Positions provide service to custome
Job Source: FacilitatesRand Worldwide, Inc
Denver, CO, United States
Company Description We hire for tomorrow! Are you seeking an opportunity to work for an innovative company with their eyes on the future? A leader in its field? A company who strives to build longstanding relationships with its employees and clients? Then look no further than IMAGINiT and come grow with us. IMAGINiT Technologies, a division of R
Job Source: Rand Worldwide, IncQuadient
Denver, CO, United States
Connect with Quadient Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day
Job Source: QuadientVero Networks
Denver, CO, United States
Vero was founded in Colorado in 2022 to build fiber networks for underserved schools. Since that time, we have grown to serve over 50 school districts throughout the US and have expanded our focus to serve the broader community including both residential and business customers. We now have multiple fiber networks supporting communities across Color
Job Source: Vero NetworksImaginit Inc
Denver, CO, United States
Are you seeking an opportunity to work for an innovative company with their eyes on the future? A leader in its field? A company who strives to build longstanding relationships with its employees and clients? Then look no further than IMAGINiT and come grow with us. IMAGINiT Technologies, a division of Rand Worldwide, advances the way engineers and
Job Source: Imaginit IncDenver, CO, United States
Responsibilities (include but not limited to):
Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
Laptop troubleshooting, maintenance and administration.
Apple MacBook support and troubleshooting.
Apple iOS and Android device support; setup and configuration.
Knowledge and understanding of Client, Client and Canon print devices.
Anticipate and respond to complex technology support issues.
Strong knowledge and understanding of Win10, Office 365.
Instant Messaging tools; TEAMs.
Excellent customer service skills, meeting with users in person to resolve complex technology issues.
Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.
Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
Leverage multiple resources or coordinating with other teams in order to meet customer needs.
Facilitate the implementation and support of defined EY Technology solutions.
Communicate system updates to customers as required.
Coordinate, track, and maintain inventory.
Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
Perform software and Firmware upgrades and testing as needed or part of an initiative or project.
Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.
To qualify, candidates must have: Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
Approximately 1-3 plus years of experience in support of IT products
Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
Excellent interpersonal, communication and organizational skills
Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
Able to work effectively with high level customers and other management personnel
Excellent Customer Service skills.
Technical Support Specialist jobs in Denver, CO, United States
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