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Comcast
Denver, CO, United States
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider t
Job Source: ComcastComcast
Denver, CO, United States
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for whats next. Powered by the nations largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nations largest technology provider to s
Job Source: ComcastORS Partners
Golden, CO, United States
Overview At Sensera Systems (www.SenseraSystems.com) we are leading a revolution in the multi-trillion dollar construction market to improve efficiency, profits, and safety. Our growing set of construction automation and site security solutions include solar/wireless cameras and remote monitoring systems. We have over 2,000 customers and are a rap
Job Source: ORS PartnersCIN7 Ltd
Denver, CO, United States
**Technical Support Specialist** * Denver, CO * Full-Time * Support * Technical Support Specialist **How youll make an impact:** Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales
Job Source: CIN7 LtdBioTrack
Denver, CO, United States
BioTrack, a Forian Inc. company, develops cutting-edge seed-to-sale tracking technology for the emerging cannabis industry. Our goal as a seed-to-sale software provider is to bring cannabis out of prohibition by proving that the industry can operate safely and with accountability. We are looking for talented and high energy Technical Support Specia
Job Source: BioTrackVerint Systems
Denver, CO, United States
At Verint, we set the standard for understanding the unique fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of security solutions. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and
Job Source: Verint SystemsVerint Systems
Denver, CO, United States
At Verint, we set the standard for understanding the unique fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of security solutions. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and
Job Source: Verint SystemsBlackCloak, Inc.
Denver, CO, United States
BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this m
Job Source: BlackCloak, Inc.Denver, CO, United States
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary
Responsible for taking technical support calls from customers and troubleshooting to identify appropriate resolution for managed services such as managed broadband, managed Wi-Fi, and managed router. Verifies network outages and escalates to appropriate fix agents to ensure timely resolution with a primary emphasis on a quality first call resolution. Diagnose and troubleshoot DHCP, OSI Layer 1 and 2 network issues remotely with both technical and non-technical onsite resources. Accurately documents problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system, customer portal and network monitoring tools. Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on-time.
**This role is NOT remote. Associates work out of our office on E Iliff Ave in Aurora CO** Job Description
Core Responsibilities
Handle inbound customer repair request via phone, portal, email and network monitoring tools.
Ability to diagnose and troubleshoot DHCP, OSI Layer 1 and Layer 2 network issues remotely with both technical and non-technical onsite resources.
Manage ticket queues.
Interface with incumbent local exchange carriers, field service technicians and other internal partners as needed to resolve customer troubles.
Provide all customer communications including status updates and inbound automatic call distributor (ACD) calls.
Independently recognize and diffuse escalated customer situations while setting accurate expectations for issue resolution.
Communicate with customers in a professional manner in all situations while demonstrating courtesy, patience and troubleshooting skills in customer relations.
Achieve standards for consistent performance (scorecards).
Utilize tools and resources to troubleshoot and repair managed services customer problems.
Regular, consistent and punctual attendance. Must be open to working a schedule that could include nights and weekends.
Other duties and responsibilities as assigned.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Compensation
Base Pay: $21.00 Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Associate's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable)
Relative Work Experience
0-2 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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Email Alert for Technical Support Specialist-Network Support jobs in Denver, CO, United States
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