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CIN7 Ltd
Denver, CO, United States
**Technical Support Specialist** * Denver, CO * Full-Time * Support * Technical Support Specialist **How youll make an impact:** Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales
Job Source: CIN7 LtdBioTrack
Denver, CO, United States
BioTrack, a Forian Inc. company, develops cutting-edge seed-to-sale tracking technology for the emerging cannabis industry. Our goal as a seed-to-sale software provider is to bring cannabis out of prohibition by proving that the industry can operate safely and with accountability. We are looking for talented and high energy Technical Support Specia
Job Source: BioTrackBlackCloak, Inc.
Denver, CO, United States
BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this m
Job Source: BlackCloak, Inc.Verint Systems
Denver, CO, United States
At Verint, we set the standard for understanding the unique fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of security solutions. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and
Job Source: Verint SystemsACL Digital
Denver, CO, United States
Responsibilities (include but not limited to): Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues. Laptop troubleshooting, maintenance and administration. Apple MacBook support and troubleshooting. Apple iOS and Android device support; setup and confi
Job Source: ACL DigitalVerint Systems
Denver, CO, United States
At Verint, we set the standard for understanding the unique fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of security solutions. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and
Job Source: Verint SystemsComcast
Denver, CO, United States
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider t
Job Source: ComcastComcast
Denver, CO, United States
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for whats next. Powered by the nations largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nations largest technology provider to s
Job Source: ComcastGolden, CO, United States
Overview
At Sensera Systems (www.SenseraSystems.com) we are leading a revolution in the
multi-trillion dollar construction market to improve efficiency, profits, and safety. Our
growing set of construction automation and site security solutions include
solar/wireless cameras and remote monitoring systems. We have over 2,000
customers and are a rapidly growing start-up company. Sensera Systems is well
positioned to achieve our target of 10x growth over the next few years. Our patented
hardware/cloud platform sits at the intersection of important trends in wireless
(4G/LTE), IoT, cloud, solar, and SaaS.
GENERAL SUMMARY:
Sensera Systems is seeking a full-time Technical Support Specialist to play a pivotal role in
delivering exceptional customer experiences. This position involves Tier I and once trained,
Tier II technical support activities including hardware, software, network, and cellular
connectivity. You will respond to customer and partner technical inquiries via multiple channels
including email, phone, and CRM case queues. This role requires providing technical
expertise, resolving issues promptly and accurately, and ensuring high customer satisfaction
through effective communication and coordination across departments.
PRIMARY RESPONSIBILITIES:
• Identify, troubleshoot, research, diagnose, and resolve technical issues related to
hardware, software, network, and cellular service/connectivity.
• Support meeting team metrics for first response time and case resolution.
• Interface directly with customers to ensure prompt resolution of issues and deliver
superior customer experiences.
• Maintain accurate records in the ticketing system (Salesforce CRM) and customer
account records.
• Collaborate with internal teams to address and resolve technical problems effectively.
• Manage customer expectations and ensure issues are resolved within established
timelines.
• Guide customers on problem-solving methods and promote best practices.
• Assist with hardware returns and setup of replacement units as needed.
• Stay current on all Sensera Systems solutions and contribute to ongoing process
improvements.
• Once trained, conduct and lead personalized onboarding training for new clients.
• Create and optimize Knowledge Base documentation and response templates.
REQUIRED SKILLS/QUALIFICATIONS:
• Bachelor's degree or equivalent combination of education and experience.
• Minimum 3-5 years in a technical support role, preferably in hardware and SaaS
environments.
• Proficiency in Windows, Apple operating systems, Android, iOS devices, and popular
browsers.
• Excellent communication skills (verbal and written) with strong attention to detail.
• Ability to manage multiple tasks in a fast-paced environment and prioritize effectively.
• Self-motivated with a passion for learning and customer success.
• Familiarity with B2B organizations and customer support best practices.
OTHER POSITION DETAILS:
• Full-time (40 hours/week), long-term opportunity.
• Hybrid work model (3 days in-office, 2 days remote), based in Golden, CO.
• Reports to Manager of Tech Support team.
• Salary range: $60,000 - $70,000 per year.
• Comprehensive benefits package including medical, dental, vision, life insurance,
disability, paid holidays, PTO, and 401k matching.
COMPANY CULTURE:
At Sensera Systems, we value innovation, dedication, and a customer-first approach. We
believe in fostering a supportive and inclusive work environment where every team member
can thrive. Join us in our mission to transform the construction industry with cutting-edge
technology.
Email Alert for Technical Support Specialist jobs in Golden, CO, United States
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