Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Insight Global
Dallas, TX, United States
Job Description One of Insight Global's government clients is looking for a Tier 2 Help Desk technician to provide support for computer workstations, printers, peripherals, and mobile devices. In this position, you are expected to pose exceptional communication skills, technical, and analytical skills. This challenging position requires an individ
Job Source: Insight GlobalR2 Logistics
Dallas, TX, United States
The Help Desk Tier I Analyst will provide end-user technical support for hardware/software installation/configuration and troubleshooting in a fast-paced environment. This position requires sound knowledge of PC hardware and Windows Operating Systems (Windows 10). The Help Desk Tier I Analyst must be able to prioritize technical issues, while mai
Job Source: R2 LogisticsU.S. Bank
Irving, TX, United States
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you
Job Source: U.S. BankR2 Logistics
Dallas
The Help Desk Tier I Analyst will provide end-user technical support for hardware/software installation/configuration and troubleshooting in a fast-paced environment. This position requires sound knowledge of PC hardware and Windows Operating Systems (Windows 10). The Help Desk Tier I Analyst must be able to prioritize technical issues, while maint
Job Source: R2 LogisticsFenix Parts Inc
Hurst, TX, United States
Fenix Parts stands at the helm of the automotive industry as a leading national reseller of original (OEM) automotive products. With over 25 years of industry presence and a robust network of 30 operational locations across the United States, we are committed to delivering exceptional quality and service to our customers. As our organization exper
Job Source: Fenix Parts IncSKC Communications
Dallas, TX, United States
GENERAL PURPOSE An AV Programming position at SKC requires an immense amount of technical ability. All programmers are required to be able to work with multiple programming platforms, customer verticals, and meet programming needs ranging from internal development to system commissioning. An AV Programmer will be expected to not only effectively p
Job Source: SKC CommunicationsNETRIO
McKinney, TX, United States
Job Description Who are we looking for? Our team is looking for a dedicated technologist to join our family of diverse professionals in a highly supportive environment. The ideal candidate should have experience working with an MSP with a wide variety of clients. Self-directed initiators. Those who take ownership of their work and need no promp
Job Source: NETRIONCR Atleos
Frisco
**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **ESSENTIAL DUTIES AND RESPONSIBILITIES** + Ability to understand t
Job Source: NCR AtleosCarrollton, TX, United States
Our client in Carrollton, TX, is looking for a Help Desk Specialist to join their team. This role is essential for providing tier 2 technical support and Mac support at the headquarters and various client sites. The Help Desk Specialist will be key in implementing reliable processes, tracking metrics, and supporting the growth of the IT infrastructure.
This opportunity allows you to be part of a growing company offering upward mobility and an unmatched company culture. Enjoy competitive compensation and opportunities for professional growth in a collaborative environment. Access cutting-edge technology and contribute to our positive workplace culture at our convenient onsite location.
Responsibles for the role:
Provide tier 2 technical support and Mac support for the headquarters and client sites.
Support a growing number of client sites, aiming to reach 1000 from the current 230.
Collaborate with the technical team to resolve issues and bridge any gaps in support.
Maintain and enhance metrics, KPIs, and operational processes.
Handle software installations, desktop/mobile devices, basic networking, troubleshooting, PC repairs, and operating system configurations.
Manage server operations (HyperV) and backup processes.
Troubleshoot VPN issues and install VPN software on Macs.
Utilize a ticketing system (currently IssueTrack, transitioning to ServiceNow) for tracking and resolving issues.
Requirements to apply for the role: 3+ years of experience with COMPTIA A+, Network+ or equivalent experience.
Strong Mac support experience including VPN troubleshooting and software installations.
Proficiency with server operations (HyperV) and backup processes.
Experience with high-volume tier 2 support using ticketing systems.
Strong communication skills and ability to work in a collaborative team environment.
Email Alert for Tier 2 Help Desk jobs in Carrollton, TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.