Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
ServiceTitan, Inc.
Glendale, CA, United States
As a Customer Success Manager, you will serve as the primary point of contact for a designated list of customers, partnering closely with them to understand their needs, prove value, overcome obstacles, and empower them to keep using ServiceTitan as the ultimate tool to achieve extraordinary business outcomes. You will be responsible for the strate
Job Source: ServiceTitan, Inc.myGwork - LGBTQ+ professionals & allies
, CA, United States
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Connect with Quadient Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Ou
Job Source: myGwork - LGBTQ+ professionals & alliesBitGo
Burbank, CA, United States
BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, Bi
Job Source: BitGoJupiter Power
Santa Monica, CA, United States
Description This position is not remote. We are looking for local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past ex
Job Source: Jupiter PowerTenOneTen
Los Angeles, CA, United States
Our mission is to humanize the internet.Since our launch in 2018, Emotive has created the category of human-to-human marketing, enabling eCommerce merchants to scale 1:1 relationships with customers through conversational texting.We’re extraordinarily proud of the company we’ve built. We’re a driven, passionate, responsible group that values person
Job Source: TenOneTenServiceTitan
Glendale, CA, United States
A customer value, ROI, and business outcome-driven mindset Skills in product training, and comfortable “re-re-selling” the customer on Service Titan Strong de-escalation and problem-solving skills Highly skilled in written and verbal communication Proven ability to multi-task and manage multiple projects at a time with strong attention to detail Se
Job Source: ServiceTitanFirst Resonance
Los Angeles, CA, United States
First Resonance is a cutting-edge technology company that specializes in providing innovative software solutions for the manufacturing industry, particularly focusing on advanced manufacturing processes such as robotics, automation, and aerospace. Our mission is to empower manufacturing teams to build the future through adaptable and efficient prod
Job Source: First ResonanceFirst Resonance
Los Angeles, CA, United States
First Resonance is a cutting-edge technology company that specializes in providing innovative software solutions for the manufacturing industry, particularly focusing on advanced manufacturing processes such as robotics, automation, and aerospace. Our mission is to empower manufacturing teams to build the future through adaptable and efficient prod
Job Source: First ResonanceLos Angeles, CA, United States
About Us
Resilience is the next-generation cyber risk company that's on a mission to help make the world cyber resilient.
Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities, augmented by prominent leaders and innovators from the insurance and technology industries, the privately-held firm is rewriting the rules of how cyber risk is assessed and managed for middle to large market enterprises. Rooted in decades of experience, Resilience helps financial, risk, and information security leaders continuously improve their organizations' cyber resilience by connecting cyber insurance coverage with advanced cybersecurity visibility and a shared plan to reinforce actionable cyber hygiene.
Resilience is proud to be backed by leading technology investment firms including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience's team is globally dispersed, with offices in New York, Chicago, Baltimore, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agency and security services through its expert security team.
As a Customer Success Manager at Resilience, you will join a highly motivated Customer Success team who are building out the foundational elements of Customer Success across our company. Resilience is seeking an equally motivated, customer-centric Customer Success Manager who is passionate about helping our customers achieve their cyber risk management goals. Resilience is committed to helping organizations thoughtfully track, translate, and transfer their risk via our Cyber Solutions offerings.
Responsibilities
Manage customer relationships and drive engagement to help customers reduce the likelihood of cybersecurity incidents and create new revenue opportunities for Resilience.
Contribute to building out the functional and foundational elements of Customer Success to ensure our continued success in a start up high-growth environment.
Gather and analyze customer feedback to provide actionable recommendations to other Resilience functional areas in order to optimize the customer experience.
Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliability of renewal and expansion opportunities.
Identify opportunities for upselling and expanding product usage within your account portfolio, working in synergy with the sales team.
Drive customer advocacy in the form of references, referrals, and case studies.
Coordinate and deliver training sessions to ensure confidence with Resilience Solutions.
Leverage your bilingual skills to ensure effective communication with our diverse client base.
>
Qualifications
3-5 years' experience in a Customer Success role, within a SaaS environment.
Experience in customer onboarding, training, conducting QBRs, and identifying upsell opportunities.
Ability to empathize with customer issues and a deep commitment to ensuring customer satisfaction.
Experience managing large account portfolios and maintaining high levels of customer satisfaction.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Experience with Business Analytics tools (Looker or Google Sheets), a plus.
Experience with Gainsight, a plus.
Strong understanding of customer dynamics and relationship management.
Exceptional communication, interpersonal, and presentation skills.
Prior experience in the cybersecurity or insurance industry, a plus.
Undergraduate degree (BA/BS) or equivalent work experience.
>
$108,000 - $150,000 a year
Depending on experience.
What Resilience Offers You
Innovative company culture
Flexible work schedules
Family paid leave
Paid healthcare for employees
401k
Professional development & career advancements
Flexible paid time off
Employee referral bonus
Accommodations and Accessibility
We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources team at [email protected].
#J-18808-Ljbffr
Email Alert for Customer Success Manager jobs in Los Angeles, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.