IT Field Technician I
Dublin, OH, United States
Statement of Purpose:
To perform daily repair and maintenance work on restaurant equipment and property and to ensure the timely completion of Preventative Maintenance Schedules, while providing ongoing training for store management.
ACCOUNTABILITIES :
Performs preventative maintenance service, emergency repair, and cosmetic repair on restaurant equipment and property.
Assists where necessary in the installation and modification of equipment, including those resulting from special projects (I.e. timers, D/T confirmation boards, etc.)
Monitors and oversees outside contract work in assigned stores, ensures proper coordination and communication between all involved parties.
Performs regular inspections of all assigned restaurants and reports the condition and maintenance status of equipment and property.
Provides ongoing training and education to store management personnel regarding equipment care and execution of Preventative Maintenance Schedules.
Ensures accurate and timely reporting of invoices, maintenance logs, purchase orders, Capital Appropriation Request forms and all other required administrative paperwork. Provides accurate reporting and administrative functions training, as necessary.
Maintains store-level records of equipment, spare parts and company owned tool inventories. Provides reports as requested.
Assists supervisor with recommendations regarding capital budget expenditures for equipment, building and property repair or replacement.
Maintains current service and warranty records and prevents repair expenses not covered by or in violation of warranties.
Performs duties as required for store openings, special events, fairs and the store closing program; assists in transfer, sales and/or disposal of equipment. Assists with supervisory responsibilities in the absence of supervisor, as requested.
Excellent written and verbal communication skills
Performs other job-related duties as may be assigned or required.
Excellent interpersonal skills with strong customer-service focus.
Ability to define goals, meet urgent deadlines, organize and prioritize projects
Excellent MS Office Suite skills
Must be available to work evenings/weekends (as required)
EMPLOYMENT STANDARDS :
Knowledge In-depth/complete technical knowledge of networking, operations systems, PCI compliance.
Ability to maintain/repair various types of computer equipment, Networking and audio/visual equipment, cabling, and use of various testing equipment.
Education Technology certifications are preferred.
Legal licensing may be required in some locations.
Experience 3 or more years' experience in directly related networking, operating systems and general maintenance/ repair work, which includes demonstrated mastery of technology-based areas.
Other Irregular hours or periodic overtime required.
Frequent exposure to extreme weather situations.
Required to be on call on a 24 hours basis.
Must be able to lift 50 lbs, bend, stretch, stand for extended periods of time, climb stairs and/or ladders, reach, twist, sit, walk, and/or run.
Requires a valid driver's license with an acceptable driving record pursuant to company policy
Requires a satisfactory criminal background check, pre-employment physical and drug screen