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Lyra Technology Group
Columbus, OH, United States
Lyra Technology Group is looking for a full-time Service Desk Technician to join the team at one of our operating companies, Arnet Technologies, located in Columbus, OH. This opportunity will focus on troubleshooting and servicing IT hardware and software installations for a portfolio of clients. A bit about Lyra… Lyra Technology Group is a famil
Job Source: Lyra Technology GroupJohnson Controls International
Dublin, OH, US
What you will do Our Security Systems Service Technician diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites. How you will do it Follow prescribed troubleshooting procedures and refer to technical manuals, part ma
Job Source: Johnson Controls InternationalS R INTERNATIONAL INC
Columbus
Job Description Job Description Position Description : Required to have a dedicated workspace at home and be able to work from home without distractions. Receive p hone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues . Escalate issues in accordance wit
Job Source: S R INTERNATIONAL INCCreative Financial Staffing
Dublin, OH, United States
Help Desk Technician ABOUT THE COMPANY & HELP DESK TECHNICIAN: Organization prides itself on providing outstanding customer service to their internal employees. Every employee goes above and beyond to be helpful and assist the team where needed. Excellent leadership team with an open door policy. Laid back casual environment. Fantastic work sp
Job Source: Creative Financial StaffingEncore Strategic
Columbus
Job Description Job Description Take the next step in your IT career as an IT Help Desk Tech with a supportive team, tons of room for career growth, a guaranteed starting salary of 50K, and comprehensive benefits! Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L1 IT Technician
Job Source: Encore StrategicDasco HME LLC
Westerville, OH, United States
DASCO has been voted as one of the 2019, 2020, 2021, 2022 AND 2023 Top Places to Work in Columbus CEO magazine. We've also been named as one of America's Fast-Growing companies by Inc. 5000! Join Us! Our benefits include: competitive compensation based on industry standards, an excellent benefits package, which includes: generous 401(k) match with
Job Source: Dasco HME LLCProteam Solutions
Columbus, OH, United States
Essential Duties Respond to and diagnose interactions using systems analysis techniques and procedures through interactions with customers (faculty, staff and students) via phone, e-mail and or walk-in. Incident or Request recognition, research, consultation, resolution recognition, feedback to customers, and ownership. Provide excellent customer s
Job Source: Proteam SolutionsPaul Mitchell Schools
Columbus, OH, United States
Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who
Job Source: Paul Mitchell SchoolsColumbus, OH, United States
We are seeking an experienced Service Desk Technician III to join our Information Technology team. This position is responsible for providing in-house technical support for users of the organization's computer hardware and software. This position acts as a leader in communicating systems and hardware problems to the appropriate technical staff and provides team leadership for Incident Management and Request Fulfillment
This position is located in Columbus, Ohio.
Main Responsibilities:
Responds to the alerts as per the Service Desk SLA and follows the appropriate escalation path to communicate with the proper resources to get the problems resolved.
Evaluates complex user difficulties and identifies situations requiring referral to other internal or external technical support.
Participates in an on-call schedule for Tier-1 support to respond to Corporate One's alerts and emergency needs during non-business hours. Responds to all internal and external customers, peers, and management in a pleasant and timely manner.
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``` - Leads in identification of, and implements, opportunities for new or more efficient application of the organization's software capabilities. - Researches, resolves, and documents software and hardware issues and resolutions to Knowledge Base. Proactively monitors and performs daily health evaluations of Corporate One critical systems to prevent issues. Documents and communicates any issues to appropriate IT staff. - Provides expertise consulting users with issues related with PCs, Laptops, Tablets and the use of various software systems including local and remote connectivity. - Provides level 1 operational and technical support for the phone system that includes user set up, move, add, change, and delete functions, desk set orientation and training including voice mail.
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``` - Provides technical training to Corporate One employees on an as-needed basis through lunch and learn or individualized training sessions.
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``` - Makes adds and changes to the system of record (EasyVista) while adhering to the defined and published administrative procedures. Acts as backup to the Manager, Service Delivery in administration of EasyVista.
Desired Qualifications:
Associate Degree is required. ITIL, CompTIA and HDI certifications are a plus.
Minimum of four years of experience working in a medium to large Service Desk IT function or as a network, PC, or software technician.
Excellent interpersonal communication skills.
Highly proficient in M365 Office products including Word, Excel, PowerPoint, SharePoint, Outlook, Teams, Azure Virtual Desktops and Windows 11 required.
Knowledge of Microsoft InTune for use in PC configurations. Experience with ITSM systems, EasyVista is a plus. In-depth technical understanding of hardware, software and networking systems and the integration of those technical components.
General working knowledge of networking concepts, and basic network trouble shooting using various network commands.
About Corporate One:
We are a leading wholesale financial services provider to more than 700 of America's credit unions. As a trusted and highly respected investment, funding, and payment solutions partner to credit unions for more than 70 years, Corporate One has developed innovative solutions for credit unions throughout our history. We, along with our subsidiary companies, Lucro Commercial Solutions and Accolade Investment Advisory are committed to our member credit unions and their mission to help their communities thrive.
Why Should You Apply?
Employment with Corporate One includes being part of a collaborative environment where every individual is part of a team, making a difference to credit unions
Email Alert for Service Desk Technician III jobs in Columbus, OH, United States
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