IT Support Coordinator- Houston
Houston, TX, United States
Powers Brown Architecture is looking to add an experienced IT Support Coordinator to its Houston office. This is an ‘in person’ (not remote)position based in our Houston office, providing support for offices acrossNorth America, during the standard business hours M-F, 8:30am – 5:30pm.
This position requires aself-starter and a skilled communicator (written and verbal) who caneffectively manage and prioritize support tasks. The position demands a highsense of ownership and collaboration with other IT resources. You will be partof a dynamic IT team that aims for creating the best user experience combinedwith excellent customer service, while focusing on balancing established ITprotocols and reducing end-user downtime.
The selected candidate will:
Work closely with the Chief Administrative Officer and MSP to provide technology support for multiple office locations across North America
Provide support of assigned systems through troubleshooting and resolving hardware, software, and connectivity problems, including user access and component configuration, escalating as needed
Provide implementation support for new systems including upgrades, customization, integration, and testing
Provide knowledge and support for assigned systems and distributed applications
Work with MSP customer support to ensure company policies are documented and up-to-date related to help desk requests for assigned systems that impact user productivity
Assist in the operation and maintenance of the back-up environments for all systems when assigned
Ensure quality assurance processes are being followed and cyber insurance requirements are enforced.
Research, evaluate and recommend new technologies
The ideal candidate should be:
Experience with Autodesk products (REVIT and Collaborate), Newforma, Bluebeam is a plus
Knowledgeable in Windows Server operating systems (Windows 2016, 2019, 2022)
Familiar with DELL hardware (both server and desktop)
Able to set up and manage printer queues
Able to script and provide operating system/application troubleshooting and software deployment
Able to work well with others and to demonstrate an excellent quality of work with little or no supervision required
Highly organized and possess excellent communication and documentation skills
Knowledgable in Microsoft Office Suite
The preferred candidate will have:
A Bachelor’s degree from an accredited institution
Minimum (3) years of IT help desk experience
An Associates degree along with previous IT experience and certifications will be considered in lieu of a Bachelor’s degree
Benefits will include:
Health/Vision/Dental/Disability Insurance
Flexible Spending/HSA accounts
PTO
401k + matching
Work From Anywhere Days
Employee Emergency Grants
Paid Family Leave
**Must be legally authorized to work in the United States**
About Powers Brown Architecture:
Powers Brown Architecture operates as a 21st century architectural practice. Much like our clients do.
We harness the energy that comes from merging the power of technology with a commitment to the idea that Architecture is not just for special occasions . We treat every project with the exact same care and intensity.
The result is an award-winning practice that is comfortable with the conversation between architecture as both content and commodity . Cross-pollination between client types and project types most only “specialize” in.
The firm is as committed to our developer clients’ needs and influences as we are to the Institutions, Corporations and Governments for whom we have delivered award-winning buildings. Over 102 awards ranging from Urban Design to office buildings to firm management.
We thrive at the intersection that Design, Creativity and Innovation are possible both on an industrial warehouse and on a student center on a university campus. There is always an optimal opportunity, a budget and people who live with the project long after we are finished .
We are Researchers, Educators, Authors and Community Leaders. We publish, collaborate, comment and distribute because architecture is “open source”.
Our offices are located across North America serving the world.
Powers Brown Architecture is an Equal Opportunity Employer. All associates and applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
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