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Carlos Rosario International School
Washington, DC, United States
Are you interested in providing high-quality technical support to users? Do you enjoy working with technology? If so, then Carlos Rosario International Public Charter School is the place for you. Carlos Rosario International Public Charter School (CRIPCS) is an adult charter school that delivers high-quality education, career training, and support
Job Source: Carlos Rosario International SchoolMarathon TS
Washington, DC, United States
Marathon TS is looking for a Help Desk Lead to join our team to support a government contract! If you are passionate about customer support, leadership, and have extensive IT help desk operations experience - We want to speak to you! Position is hybrid remote. Overview We are team of over a dozen IT professionals providing support to a government
Job Source: Marathon TSInsight Global
Hyattsville, MD, United States
Day to Day Responsibilities: Provide outstanding customer support assistance via phone and email in Windows 10 Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner. Meet SLAs in a high volume call center environment. Utilize solid MS Office 365 Outlook Prov
Job Source: Insight Globallatitude
Fairfax, VA, United States
We are seeking a skilled IT Coordinator to join our team and take responsibility for maintaining our information technology systems and networks. In this role, you will play a crucial part in ensuring the functionality and efficiency of our computer systems. Job Duties Institute protocols for the use of IT across departments and projects Provide
Job Source: latitudeGo intellects Inc
Washington, DC, United States
Benefits: Competitive salary Resolve technical issues and closing out assigned Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources iii. Provide assistance with installation, operation, and maintenance of District-o
Job Source: Go intellects IncU.S. Courts
Washington
Summary The IT Help Desk Specialist provides first tier help desk support for end users of the Court of Appeals and appellate offices. The position also provides technical support installing and configuring IT hardware (such as PCs, laptops, printers, and mobile devices) and software programs (such as Microsoft Office 365 applications, Adobe Acroba
Job Source: U.S. CourtsU.S. Courts
Washington, DC, United States
The IT Help Desk Specialist provides first tier help desk support for end users of the Court of Appeals and appellate offices. The position also provides technical support installing and configuring IT hardware (such as PCs, laptops, printers, and mobile devices) and software programs (such as Microsoft Office 365 applications, Adobe Acrobat, and n
Job Source: U.S. CourtsAHU Technologies Inc
Washington, DC, United States
Role : Helpdesk Specialist Client : DC Governement Location : Washington, DC Job Description : Responsibilities: Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. Supervises operati
Job Source: AHU Technologies IncRockville, MD, United States
SeKON is seeking a Helpdesk Manager to support NIH NIDDK IT Services.
With over 25 years of experience, SeKON specializes in providing large-scale health IT programs in support of federal government customers including the Centers for Disease Control (CDC), Centers for Medicare and Medicaid Services (CMS), Defense Health Agency (DHA), and National Institutes of Health (NIH). Our vision "To be the premier management and technology consulting firm providing solutions that improve quality of life and work".
RESPONSIBILITIES: (include but not limited to)
Provide daily supervision and direction to Service Desk staff who are responsible for providing support to customers via phone, in-person, through remote support channels.
Individual will be responsible for formulating and enforcing performance work standards; assigning work schedules; reviewing work discrepancies; supervising contractor personnel; and communicating policies, purposes, and objective of the contract Statement of Work to the team's assigned staff.
Work with the Program Manager to complete the duties described under all contract requirements and any possible transition.
REQUIREMENTS: A Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline, or substituted verifiable experience is preferred.
This position requires a minimum of five (5) years of experience, of which at least two years must be specialized. Specialized experience includes staff management, recruitment, and retention, Help Desk/ Service Desk management.
Certified by the Help Desk Institute as a Help Desk Manager, Desktop Support Manager, or Support Center Manager.
The Help Desk Manager shall have a Level 5 (NACIC) security clearance or obtain a Level 5 (NACIC) security clearance within six (6) months of contract award.
It is preferred that the Help Desk manager has, at minimum, a Foundation Certificate in IT Service Management (ITIL) v3 or higher.
Must have one or more of the following:
MTA: Microsoft Technology Associate
MCSA: Microsoft Certified Solutions Associate
MSCE: Microsoft Certified Solutions Expert
Apple Certified Support Professional
Certified Associate in Project Management
Email Alert for Helpdesk Manager jobs in Rockville, MD, United States
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