Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
SeKON
Rockville, MD, United States
SeKON is seeking a Helpdesk Manager to support NIH NIDDK IT Services. With over 25 years of experience, SeKON specializes in providing large-scale health IT programs in support of federal government customers including the Centers for Disease Control (CDC), Centers for Medicare and Medicaid Services (CMS), Defense Health Agency (DHA), and National
Job Source: SeKONMarathon TS
Washington, DC, United States
Marathon TS is looking for a Help Desk Lead to join our team to support a government contract! If you are passionate about customer support, leadership, and have extensive IT help desk operations experience - We want to speak to you! Position is hybrid remote. Overview We are team of over a dozen IT professionals providing support to a government
Job Source: Marathon TSInsight Global
Hyattsville, MD, United States
Day to Day Responsibilities: Provide outstanding customer support assistance via phone and email in Windows 10 Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner. Meet SLAs in a high volume call center environment. Utilize solid MS Office 365 Outlook Prov
Job Source: Insight GlobalDevelopment InfoStructure
Rosslyn
Development InfoStructure LLC., (DEVIS) provides exceptional DevSecOps integration in our agile software development and embedded software solutions, combined with comprehensive IT management and consulting services to our federal, state, and local governments. The outcomes of our research and development, products and universe of services will sup
Job Source: Development InfoStructureSeKON
Rockville, MD, United States
SeKON is seeking a Helpdesk Specialist to support NIH NIDDK IT Services. The Helpdesk Specialist serves as the Tier 2 and 3 Support for the NIDDK computer user community. With over 25 years of experience, SeKON specializes in providing large-scale health IT programs in support of federal government customers including the Centers for Disease Contr
Job Source: SeKONLatitude, Inc.
Fairfax, VA, United States
Client Opportunities – Information Technology / We are seeking a skilled IT Coordinator to join our team and take responsibility for maintaining our information technology systems and networks. In this role, you will play a crucial part in ensuring the functionality and efficiency of our computer systems. Job Duties Institute protocols for the us
Job Source: Latitude, Inc.E-talentnetwork
Alexandria, VA, United States
Positions: Tier II helpdesk technician Location: Alexandria, VA Duration: Long Term Clearance: Secret Certifications: Sec+ Job description: As a Sr. Service Desk Support Technician , you will provide Tier 2 support for escalated hardware, network and/or software issues by end-users for DODEA. You will support user and incident requests u
Job Source: E-talentnetworkDevelopment InfoStructure
Arlington, VA, United States
Development InfoStructure LLC., (DEVIS) provides exceptional DevSecOps integration in our agile software development and embedded software solutions, combined with comprehensive IT management and consulting services to our federal, state, and local governments. The outcomes of our research and development, products and universe of services will sup
Job Source: Development InfoStructureWashington, DC, United States
Are you interested in providing high-quality technical support to users? Do you enjoy working with technology? If so, then Carlos Rosario International Public Charter School is the place for you.
Carlos Rosario International Public Charter School (CRIPCS) is an adult charter school that delivers high-quality education, career training, and supportive services that enable adult immigrants to realize their dreams while strengthening our community and economy. When you join the team at CRIPCS, you become part of a unique, performance-driven organization where students are the center of our work and excellence permeates.
Help Desk Manager
We are searching for a Helpdesk Manager who will provide professional technology experience for all students and staff. The Helpdesk Manager manages end-to-end projects and ensures delivery of IT support services while maintaining defined service levels, oversees and reports on team productivity, and improves problem-solving skills to provide high-quality technical support to users. Identifies, recommends, and documents continuous improvement procedures. Engages in cross-functional communications with peer departments to share information on department developments and ongoing projects.
Requirements:
Oversees day-to-day helpdesk activities to provide quality customer service to all school staff and students, and ensure prompt resolution of issues.
Schedules helpdesk staff resources to maintain timely handling of support issues during classes and staff working hours.
Analyzes and resolves complex service requests and incidents escalated by the Helpdesk team.
Identifies and monitors key performance indicators, and metrics and collects related data to ensure optimal Helpdesk operations and service delivery.
Identifies, recommends, and documents procedures and process improvements related to IT service delivery and problem resolution.
Builds and maintains the support services knowledge database.
Oversees and coordinates the acquisition, deployment, and management of laptop distribution and recovery; manages and maintains an accurate inventory of all student and staff assets and devices.
Collaborates with academics, registration, and others to ensure all are informed on the project and procedures.
Ensures the achievement of defined objectives and organizes the monitoring and development of Helpdesk tools and systems, creates and monitors project the Helpdesk overall project.
Perform other duties as assigned
Qualifications: Bachelor’s degree in computer science, Information Technology or related discipline, or equivalent relevant experience a minimum of 5 years
Professional technical experience in IT with a strong background in all aspects of customer service.
Minimum of 5 years’ current management experience that demonstrates proficiency in leadership techniques and management of resources.
Hands-on experience with various computer software, including Microsoft 365, Intune, Azure AD, Adobe, Single-Sign-On, Helpdesk ticketing system software and hardware, and peripherals.
Experience with Schoology and Salesforce is preferred.
Strong interpersonal communication skills.
Experience with IT security best practices.
Understanding of basic computer networking and infrastructure.
Basic understanding of reporting
Able to work a flexible schedule.
Able to work on weekends on an emergency basis.
Ability to work with multiple teams.
Must be able to provide proof of completed Covid-19 vaccination
Deep commitment to CRIPCS's core values and ability to model those values in relationships with colleagues and partners
Salary ranges from $71,200.00 to $87,000.00 per year
Apply directly at Carlos Rosario International Public Charter School’s career page at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=33b607f4-564d-4335-b098-98dd2b218da4&ccId=19000101_000001&jobId=469257&source=CC2&lang=en_US. This position will be open until filled.
Email Alert for Helpdesk Manager jobs in Washington, DC, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.